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Perdue Farms · 3 weeks ago

Coleman Customer Service Rep

Westminster, CO

Full-time

Onsite

New Grad, Entry Level

$20.80/hr - $26/hr

Perdue Farms is a family-owned food and agricultural business that aims to become the most trusted name in premium proteins. The Customer Service Rep role focuses on ensuring accurate and efficient order management, providing administrative support, and maintaining communication with customers.

Food and Beverage

H1B Sponsor Likely

Responsibilities

Obtain all purchase orders before order deadlines

Enter orders, ensuring accuracy of item codes, case quantities, prices, ship-to location and ship dates before order deadlines

Properly invoice customer orders utilizing bill of ladings, ensuring pricing accuracy and supporting documentation are correct

Verify accuracy of order with customer by providing order confirmation no later than COB the day after the order is received. Notify customer in writing of any inaccuracies and updates needed on their purchase orders

Communicate company notices, order deadline changes and deviations from order quantities, prices, or delivery dates to customers in a timely and professional manner

Distribute written company notices as needed to customers reflecting any impacts to their account and relationship with Coleman Natural

Monitor order patterns and assist customers with their ordering process

Work with internal teams, including Operations, Logistics and Accounting to resolve order-related issues and manage orders from entry through delivery and invoicing; escalate concerns when necessary to ensure customer satisfaction

Participate in weekly meetings and cross-functional team calls, ensuring availability to provide expertise and support for managed customers

Assists Sales Directors with completion of Promotion Requests, administrative forms and tasks as needed

Maintain assigned customer files, desk manuals, standard operating procedures and checklists; ensure accurate record keeping within company systems

Call-accounts, when needed to sell long and close-dated product

Qualification

Customer service experienceOrder managementMicrosoft OutlookMicrosoft WordMicrosoft ExcelPolitenessConfidenceTactPatienceDiplomacy

Required

Requires a high school diploma or equivalent

Experience in customer service-related activities

Must be able to prioritize to complete all tasks within the allotted timeframe

Must exhibit politeness, confidence, tact, patience, and diplomacy while dealing with complex problems

Must be proficient in Microsoft Outlook, Word and Excel

Preferred

Experience working in a retail or wholesale company environment strongly preferred

Company

Perdue Farms

Glassdoor3.6

Perdue Farms is dedicated to enhancing the quality of life for everyone we touch through innovative food and agricultural products

Founded in 1920

Salisbury, Maryland, USA

10001+ employees

http://www.perduefarms.com/

H1B Sponsorship

Perdue Farms has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (6)

2022 (2)

2021 (1)

2020 (4)