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MedQuest Imaging · 17 hours ago

Regional IT Operations Manager

Winston-Salem, NC

Contract

Hybrid

Entry, Mid Level

1+ years exp

MedQuest Imaging is one of the most experienced outpatient imaging providers in the United States, focusing on optimizing center operations and delivering high-quality patient care. The Regional IT Operations Manager will oversee day-to-day IT operations across facilities, manage IT infrastructure, vendor relationships, and ensure the efficient functioning of IT systems to support clinical operations.

Health CareHealth DiagnosticsMedical

Responsibilities

IT Infrastructure Management: Oversee the maintenance of IT infrastructure, including networks, servers, workstations, and telecommunications systems, to support healthcare operations

Vendor Management: Collaborate with external vendors and service providers to procure IT services, negotiate contracts, and manage vendor relationships. Additionally, manage vendor invoicing and budgets

Incident Crisis Situation Management: Collaborate with other IT support staff and IT Leadership to manage critical incidents impacting outpatient imaging facilities' IT systems, infrastructure, or services. These incidents could range from network and communication outages to software failures and data breaches

On-premises & Mobile Modality IT Management: Collaborate with biomedical engineers and healthcare professionals to assess IT requirements and integrate bio-medical equipment with existing IT infrastructure. Provide technical leadership and guidance to IT staff in bio-medical IT projects and initiatives. Develop and maintain relationships with bio-medical equipment vendors and service providers to support IT initiatives and projects. Maintain modality configurations and DICOM standards for all locations in assigned regions. Oversee IT systems and infrastructure management and optimization within our mobile MRI fleet

IT Project Support: Assist project managers and IT teams in planning and executing IT field projects. Collaborate with project team members, stakeholders, and vendors. Coordinate project-related activities, such as resource allocation, equipment procurement, and logistics

Facility Relations / Customer Service: Maintain strong relationships with all Center and Regional Managers in assigned regions for IT-related business continuity. Understand each facility's IT needs and requirements and work with internal IT teams to develop and implement customized solutions and services to meet those needs. Conduct regular site visits and meetings with facility staff to assess satisfaction levels, gather feedback, and identify opportunities for improvement. Act as a liaison between facilities and internal IT teams

Qualification

IT Infrastructure ManagementVendor ManagementIncident ManagementProject SupportCustomer ServiceAnalytical SkillsTroubleshootingEnd-user SupportCommunicationTeamworkCritical ThinkingOrganizational Skills

Required

Minimum: Associate Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in place of degree)

Minimum: One year relevant experience in a Healthcare setting

Communication

Effective Team Member

Critical Thinking

Respect for People

Continuous Improvement

Excellent organizational / communications skills and the ability to prioritize schedule and complete a high number of work requests

Ability to work independently with little oversight and direction

Analytical and critical thinking

Provide exceptional customer service

Ability to troubleshoot computer hardware, software, and applications

Ability to provide end-user device support