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Seneca Resources · 1 month ago

Desktop Support Level III

Chicopee, MA

Contract

Onsite

Mid Level

$25/hr - $27/hr

3+ years exp

Seneca Resources is a staffing and consulting firm that connects professionals with opportunities. They are seeking a Desktop Support Level III to diagnose and resolve system incidents, administer accounts, and troubleshoot hardware and software issues.

Information ServicesInformation TechnologyRecruitingStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Ashu Tyagi

Responsibilities

Diagnose and resolve customer-reported system incidents, problems, and events

Administer accounts, network rights, and access to systems and equipment

Troubleshoot system hardware and software

Skill in identifying possible causes of system performance or availability degradation and initiating actions needed to mitigate this degradation

Knowledge of systems administration concepts

Knowledge of the operations and processes for incident, problem, and event management

Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs])

Knowledge of successful capabilities to identify the solutions to less common and more complex system problems

Develop a trend analysis and impact report

Knowledge of cloud computing service models, such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS)

Knowledge of iOS and Android Operating Systems

Knowledge of VMware WorkspaceOne Mobile Device Manager

Troubleshoot VMware WorkspaceOne enrollment issues

Troubleshoot VMware WorkspaceOne Application Assignment issues