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DataSnipper · 3 days ago

Strategic Customer Success Manager

New York, United States

Full-time

Hybrid

Senior Level

5+ years exp

DataSnipper is a rapidly growing company transforming the audit and finance sector with its intelligent automation platform. The Strategic Customer Success Manager will build strong relationships with key enterprise accounts, drive customer value, and expand the existing customer portfolio through strategic planning and partnership management.

AccountingDatabaseFinanceInformation ServicesIntelligent SystemsSoftware

Responsibilities

Enterprise Account Planning: Develop and execute success plans specifically designed for our strategic customers to drive deep adoption of our product into their workflows. Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and to drive customer engagement

Strategic Partnership: Serve as a trusted, strategic advisor to executive stakeholders, aligning customer business goals with our product roadmap and success plans

Relationship Management: Cultivate and maintain deep, multi-threaded relationships with senior decision-makers to drive partnership growth, advocacy, and mutual value creation

Revenue Expansion: Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services. Collaborate closely with other GTM teams to maximize value from these high-profile accounts

Customer Advocacy: Establish and grow a customer advocacy program within strategic customers. Leverage success stories and testimonials to highlight the impact of DataSnipper's solutions within this prestigious customer base

Improve the CS organization & beyond: Create & optimize processes for the enterprise accounts team and beyond

Qualification

Customer Success ManagementChange ManagementB2B RelationshipsSpanishProject ManagementProactive MindsetCommunication Skills

Required

5+ years in a customer success role, with a proven track record in working with global enterprise clients

Experience with change management, specifically driving customer accountability and new use case applications for a software product

Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes

Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers

Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers

Strong affinity with the software industry and understanding of B2B relationships

Full working proficiency in Spanish