Casey Auto Group · 1 month ago
Account Manager (Collector)
Newport News, VA, 23601, US
Full-time
Onsite
Mid Level
$47K/yr - $50K/yrCasey Auto Group is seeking an Account Manager (Collector) to join their team at Auto Credit of Virginia. The role involves managing and resolving delinquent customer accounts through effective communication and negotiation, while adhering to regulatory guidelines and maintaining positive customer relationships.
AutomotiveDeliveryDelivery Service
Responsibilities
Initiate contact with delinquent customers through a variety of channels, including phone calls, emails, text messages, written letters (including form letters), and field calls
Confer with customers to determine the reason for overdue payments, review the terms of their contract, and proactively work to bring loans to a current status
Accurately record and document information regarding the customer's financial status and the complete history and status of all collection efforts
Sort and file/scan correspondence related to the account’s portfolio
Notify the Collections Manager if a customer fails to respond to communication attempts or efforts
Coordinate repossession activities and correspond with the Collections Manager regarding potential credit extensions or loan modifications
Assist the Insurance and Title Clerk with collection efforts focused on customers whose insurance policies have been canceled
Qualification
Required
Intermediate experience in debt collections (auto loans, credit cards, accounts receivable) is strongly preferred
High School Diploma or equivalent
Exceptional verbal and written communication skills, with a proven ability to negotiate and persuade effectively
Proficiency in data entry, record keeping, and Microsoft Office Suite (Word, Excel)
Strong organizational skills and meticulous attention to detail
Ability to handle sensitive information and difficult conversations with professionalism, empathy, and strict adherence to privacy laws
Knowledge of the Fair Debt Collection Practices Act (FDCPA) is a significant advantage
Benefits
Medical, Dental, and Vision Insurance
FSA/HSA/LPFSA
Prescription drug coverage
HealthJoy App - company-paid healthcare navigation tool
Employee Assistance Program
401(k) with company contribution upon eligibility
Short- and Long-Term Disability
Legal Resources coverage & ID Protection
Vacation & Holiday pay
Employee referral bonus programs
Employee parts & service discounts
Discounted gym memberships to OneLife & YMCA
Company
Casey Auto Group
The Casey Automotive Group has been the premier auto group in Hampton Roads for over 50 years.
Founded in 1958
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase