USAJOBS · 1 month ago
SENIOR OFFICER-DEPUTY DIRECTOR FOR OPERATIONS
Multiple Locations, USA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$206K/yr - $312K/yr
1+ years expThe Office of Information Technology is seeking to fill the position of the Senior Officer-Deputy Director (Operations). This role involves managing SEC enterprise infrastructure operations, developing IT operational systems, and overseeing IT customer service support to ensure efficient functioning and a positive experience for customers.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Managing SEC enterprise infrastructure operations to include planning, implementing, and maintaining SEC's compute, data, and network infrastructure; ensuring operational efficiency, security and reliability; overseeing operations to meet organizational goals and objectives; developing and implementing strategies and plans to support organizational goals; analyzing and mitigating technology risks to ensure business continuity; and collaborating with senior management across cybersecurity, applications, enterprise architecture, and business management teams to ensure secure, compliant, and reliable enterprise infrastructure operations and end-user support
Developing and implementing IT operational systems and processes to include designing, developing, and implementing day-to-day operational systems and processes; monitoring and evaluating systems and processes to ensure efficient and effective functioning; identifying and addressing obstacles and issues impacting infrastructure operations; overseeing and enforcing rigorous technical change management processes; providing visibility into goal, progress, and obstacles of key initiatives; and developing and tracking key performance indicators (KPIs) for infrastructure operations
Overseeing IT customer service support to include collaborating with senior leadership to strategically improve end-user customer service; defining metrics, timelines, and allocations of resources for customer service support; ensuring a positive experience for customers through effective end-use support; and working closely with Division and Offices to learn pain points across the Commission
Managing contractors, vendors, and third-party partnerships to include ensuring superior contract performance; developing contractor Service Level Agreements (SLAs), key metrics and other benchmarks to monitor and assess performance, and drive accountability and continuous improvements; ensuring expenditures adhere to fiscal budgets and organizational goals; and developing customer feedback mechanisms to monitor and evaluate performance and effectiveness, as well as identify areas for improvement
Providing strategic leadership to ensure personnel technical skills match current and future state technical architecture; develop and implement skills development and sustainment programs to ensure personnel skills align with enterprise needs; Proactively track, plan, and execute major technical initiatives to ensure technical relevancy of enterprise systems
Qualification
Required
You must be a US Citizen
Time-in-grade for this announcement is one year at the GS/SK-14 level
BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, Problem Solving
MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement SO-01: Applicant must have at least one year of specialized experience equivalent to the GS/SK-14 level
Specialized experience includes possessing at least four (4) of the following six (6): Managing enterprise infrastructure operations within a financial services industry or financial regulatory organization; Managing hybrid cloud environments, virtualization platforms, network architecture, and information technology frameworks; Designing, implementing, and managing systems and processes that provide real-time visibility into the health and performance of enterprise infrastructure operations; Overseeing and enforcing technical change management processes to ensure suitability, compliance, and reliability across enterprise infrastructure systems; Overseeing the operations of large-scale information technology customer service support, including collaborating with senior leadership to define long-term goals and development of comprehensive plans to increase user satisfaction; AND/OR Managing contractors, vendors and third-party partnerships to ensure contract performance
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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