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M&T Bank · 4 weeks ago

Fraud Support Associate

Amherst, NY

Full-time

Hybrid

Entry Level

$18.68/hr - $31.14/hr

1+ years exp

M&T Bank is a financial institution dedicated to providing exceptional service. The Fraud Support Associate role involves handling customer inquiries related to fraud, resolving issues, and ensuring compliance with risk standards.

Financial Services

H1B Sponsor Likely

Responsibilities

Identify and/or address customer needs to incoming questions regarding digital and card exclusions

Research and resolve customer issues related to web banking and card transactions in a timely and accurate manner. Make decisions regarding exclusion placement through research of current activity and analysis of the normal pattern of activity to mitigate potential losses

Escalate and ensure resolution of complex problems as appropriate

Change user credentials and reissue cards as necessary when fraud is suspected

Place exclusions for digital and card access to allow authorized transactions to properly process

Research and respond to inquiries for additional information from internal departments regarding ongoing investigations. May be responsible for providing detailed client information to Investigators as well as making outbound calls to obtain needed information

Responsible for customer issue through resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management

Promote an environment that supports belonging and reflects the M&T Bank brand

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Complete other related duties as assigned

Qualification

Fraud experienceCustomer serviceCall center systemsDecision makingMinimal supervisionComputer proficiencyCommunication skillsProblem solvingTime management

Required

Associates degree, OR in lieu of a degree, a combined minimum of 2 years' higher education and/or related work experience

Proficient in the use of personal computers, including word processing, spreadsheet, presentation and industry-specific software

Preferred

Minimum of 1 year of customer service related fraud experience

Experience working with call center systems

Experience working in a fast-paced environment

Experience communicating effectively with all levels of personnel

Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously

Displayed ability to work with minimal supervision

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)