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Tandem Foods · 4 weeks ago

Information Technology Help Desk Technician

Pittsburgh, PA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Tandem Foods is seeking a knowledgeable and motivated IT Technician to join their growing IT team. The IT Technician will provide technical support to end users, assist with the deployment and maintenance of hardware and software, and help manage key systems including networking infrastructure and VoIP.

AgricultureFood and BeverageManufacturing

H1B Sponsor Likely

Hiring Manager

Tommy Corsello

Responsibilities

Provide technical support for end users via phone, email, or in person

Troubleshoot and resolve hardware and software issues in a Windows environment

Deploy and configure hardware for end users including desktops, laptops, mobile devices, and printers

Assist in maintaining and troubleshooting network infrastructure including routers, switches, access points, and firewalls

Maintain asset inventory and ensure compliance with IT policies and procedures

Support and manage communication and surveillance systems, including VoIP phone systems, IP camera systems, and mobile device management (MDM) platforms

Creating and maintaining user accounts in Microsoft 365/Active Directory

Document technical procedures, system configurations, and best practices

Assist in the administration and support of the company’s ERP system

Collaborate with other IT staff to implement system upgrades and improvements

Qualification

CompTIA A+CompTIA Network+CompTIA Security+Cisco CCNAMicrosoft 365Networking conceptsERP systemsTroubleshooting skillsAnalytical thinkingCommunication skillsSelf-motivated

Required

Bachelor of Science in Information Systems, Information Technology, Cybersecurity, or related field

Relevant certifications may substitute for formal education such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco CCNA

2-5 years of experience in an IT support role or similar

Strong knowledge of networking concepts (OSI Model, TCP/IP, DNS, DHCP, VLANs, routing, switching)

Experience working with Microsoft 365 including Exchange, SharePoint, and Teams

Familiarity working with ERP systems (e.g., SAP, Deacom, NetSuite, Microsoft Dynamics)

Excellent troubleshooting, problem-solving, and analytical thinking skills

Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users

Ability to work independently, perform research, and manage multiple priorities

Self-motivated with a strong desire for continuous learning and professional growth in the IT field

Company

Tandem Foods

Tandem Foods is a premier contract manufacturer of better-for-you snacks, focused on delivering high-quality products, operational excellence, and unmatched value to its marquee customer base.

Founded in 2002

Pittsburgh, Pennsylvania, USA

501-1000 employees

http://trufoodmfg.com

H1B Sponsorship

Tandem Foods has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)