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ETA hand2mind · 4 weeks ago

Account Manager, Key Accounts

hand2mind, Vernon Hills, IL, US

Full-time

Onsite

Senior Level

$100K/yr - $115K/yr

5+ years exp

hand2mind is a family-owned company that creates engaging educational materials for classrooms and homes. They are seeking an Account Manager for Key Accounts to protect and grow a portfolio of clients, ensuring their unique needs are met while fostering strong relationships within client organizations.

E-LearningEdTechEducationPublishing

Responsibilities

Serve as the primary point of contact for assigned B2B key accounts

Develop and maintain relationships deep within existing client networks while executing strategic account plans, conducting technical and consultative sales support calls onsite and via conference calls, and proactively identify and resolve critical issues encountered by our clients and the hand2mind team

Assume an accountable leadership role in driving a first-class client experience that creates lasting relationships, builds competitive barriers to entry, and meets or exceeds our company’s contractual performance obligations

Partner with the VP of Publisher Services and Director of Product Management to facilitate the internal onboarding of new clients and the rollout of new products and services for new and existing clients through communication of client specifications, initial product forecasts, and service-level requirements with appropriate internal team members

Oversee the successful management of the Publisher Services’ customer service team responsible for daily order management of client fulfillment orders and project-based services

Collaborate with manufacturing, logistics, supply chain, and quality team to ensure client needs are clearly defined and understood for the successful execution of complex, large-scale customer projects

Develop and present quarterly business review presentations tailored to the needs of each client/prospect that highlights hand2mind’s performance against customer SLA metrics and opportunities, wins and losses during the quarter, and opportunities for process improvements between company and client

Qualification

B2B account managementMicrosoft D365 ERPAnalytical skillsCustom manufacturing experienceProject managementClient relationship buildingMathematical skillsSoftware proficiencyMicrosoft OfficeGoogle SuiteExcel skillsCommunication skillsTeam collaborationProblem-solvingPresentation skills

Required

Bachelor's Degree or equivalent work experience

Minimum 5 years of experience serving as the primary contact for B2B clients in the day-to-day servicing of key accounts to ensure successful outcomes against agreed upon client service level measures

Above average mathematical and analytical skillset

High proficiency working in a computer environment and various software technology

Microsoft Office or Google Suite experience with strong, intermediate-level Excel skills