FleetPride · 1 month ago
Project Manager, Customer Experience Center (CEC)
Dallas, Texas
Full-time
Onsite
Mid Level
3+ years expFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. They are seeking a highly motivated and detail-oriented Project Manager to drive customer programs activation across the FleetPride network. This role involves gathering customer requirements, collaborating with cross-functional teams, and ensuring seamless execution of customer initiatives.
Automotive
Responsibilities
Lead cross-functional efforts to activate and implement customer programs, ensuring alignment with FleetPride’s business objectives
Develop detailed project plans, including timelines, milestones, and resource requirements, to successfully deliver programs
Monitor project progress, identify potential risks, and proactively resolve issues to keep initiatives on track
Coordinate across departments—including Sales, Operations, Supply Chain, IT, and Marketing—to ensure seamless program execution
Track and report on project performance, measuring success against defined KPIs and customer satisfaction metrics
Act as the primary point of contact for customers regarding program needs, expectations, and success criteria
Conduct discovery meetings with customers to understand their business challenges and objectives
Translate customer needs into actionable project requirements and align internal stakeholders on execution strategies
Ensure customer feedback is integrated into project development and execution to drive continuous improvement
Partner with internal teams to align resources and processes with customer program requirements
Facilitate regular meetings with key stakeholders to provide updates, address roadblocks, and ensure project alignment
Serve as the voice of the customer within FleetPride, advocating for solutions that enhance customer satisfaction and loyalty
Communicate project goals, deliverables, and outcomes effectively to both internal teams and external customers
Identify opportunities to streamline program activation processes and improve overall efficiency
Develop best practices and standardized processes for launching customer programs at scale
Implement project management tools and methodologies to enhance visibility and accountability across teams
Qualification
Required
High School Diploma (or GED or High School Equivalence Certificate) required
Bachelor's degree in Business, Project Management, Supply Chain, or a related field (or equivalent work experience)
3-5 years of project management experience, preferably in a customer-focused, B2B, or industrial distribution environment
Strong understanding of customer engagement, business development, and operational execution
Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
Excellent problem-solving, analytical, and decision-making skills
Strong communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams
Experience with project management software (e.g., JIRA, Asana, Monday.com, Microsoft Project, Smartsheet)
Active Listening: The ability to ask probing questions, request clarification and paraphrase to show understanding
Judgment & Decision making: Use business acumen to adjust priorities and ensure the successful deployment of customer accounts, successful bids and other projects
Computer skills: The ability to learn new programs and utilize them to improve performance. Intermediate to advanced knowledge of MS Office and various office machines
Communicating: Conveying information to others in an effective manner
Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making
Project Management: Successfully manage multiple project simultaneously while ensuring deadlines are met
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Collaboration: Work with multiple departments to ensure bids, projects and other tasks are actively being worked and completed on time
Oral Expression: The ability to communicate information and ideas in speaking so others will understand
Written Expression: The ability to communicate information and ideas presented in writing
Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong
Preferred
Bachelor's degree preferred
PMP certification is a plus but not required
Company
FleetPride
FleetPride is an independent distributor of heavy-duty truck and trailer replacement parts.
1001-5000 employees
H1B Sponsorship
FleetPride has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (6)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Oak Hill Advisors
2025-11-03Debt Financing
2018-12-12Acquired
Leadership Team
Kevin Weadick
Chief Executive Officer
Recent News
globallegalchronicle.com
2025-11-14
Oak Hill Advisors, LP
2025-11-03
2025-11-03
Company data provided by crunchbase