Troon · 1 day ago
Assistant Community Management Floater & Trainer
Bradenton, FL
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $80K/yr
2+ years expTroon is committed to exceeding customer expectations through outstanding facilities and service. The Assistant Community Management Floater & Trainer will provide coverage at onsite locations, train Community Association Managers, and ensure excellent homeowner experiences and daily operations in the communities served.
Hospitality
Responsibilities
Reports to the Vice President of Community Management and supports Community Association Managers to ensure customer service excellence to Associations and Residents
Assist onsite Community Managers with developing skills, knowledge and professional abilities
Trains new hires on management software and provides ongoing training and mentoring to existing team members one-on-one as needed
Train and reinforce company documentation standards, office standards and service culture
Deliver and promote prompt, courteous and outgoing friendly service to all residents, guests, and fellow employees
Manage new employee onboarding set-up, including but not limited to business card and name badge orders, IT and equipment tickets, etc
Maintains an active LCAM license in the State of Florida at all times and participates in educational opportunities pertaining to the role and responsibilities
Exercises independent judgement in managing staff to ensure the effective and efficient operation of the Community Association, including, but not limited to delegation of tasks and responsibilities
Provide daily onsite operational support and coverage as needed during the Manager’s absence due to vacation, illness, voluntary or non-voluntary termination, or during times of transition. Daily onsite duties to include, but not limited to:
Review, oversee and prepare as needed any materials for Board Meetings, Membership Meetings and Committee Meetings
Attend monthly financial review meetings
Coordinate and oversee vendor contracts and ensure neighborhood common areas are properly maintained
Assist with Annual Budget Preparation
Prepare RFP’s and Bid Summary packages for Board review
Oversee the coordinate of Association communications
Attend Board Meetings, Membership Meetings and Committee Meetings as needed to support onsite team
Tracks and maintains financial, compliance and corporate records, and recorded membership documents as well as governing documents
Perform other duties as required
Local travel required with the occasional overnight as needs dictate
Qualification
Required
Minimum of two years' experience working within a community, preferably large-scale, amenitized and hospitality-driven environment, or closely-related experience
Must be able to successfully perform the essential job functions, which are representative of the position
Ability and desire to master current software programs and function as the subject matter expert for said programs
Must have reliable transportation as this is remote position that requires frequent office/site changes and travel between sites
High school Diploma required, bachelor's degree preferred
Must hold an active and current CAM license in the State of Florida
Must meet local and state requirements for the position if required
Must have the ability to effectively communicate in one-on-one and small group situations
Proven leadership/supervisory experience
Exceptional customer service and verbal and written communication skills
Strong analytical and problem-solving ability
Highly organized and detail-oriented with an ability to manage multiple tasks simultaneously
Capacity to plan, organize and prioritize to meet deadlines
Proficient in information technology: Microsoft Office 365 platforms and industry-related programs. Strong aptitude for Excel and PowerPoint
Needs to show initiative
Must demonstrate a desire to grow professionally
Must be ambulatory, that is, must have the ability to walk, reach, maintain balance, sit, stoop, or kneel
Must be able to carry or lift at least 20 pounds and be able to move objects weighing up to 50 pounds
Must have sufficient vision to successfully perform the essential job functions
Preferred
bachelor's degree preferred
Company
Troon
Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tim Schantz
Chief Executive Officer
Geoffrey Fisher, CPA
Chief Financial Officer
Recent News
Company data provided by crunchbase