AeroFlow Technologies LLC · 1 month ago
Customer Service Administrator
Middletown, CT, US
Full-time
Onsite
Senior Level
5+ years expAeroFlow Technologies LLC is seeking a Customer Service Administrator to serve as the primary liaison between customers and internal operations teams. This role is responsible for managing customer inquiries, ensuring timely updates, and enhancing the overall customer experience.
Aerospace
Responsibilities
Effectively manage daily communication between customers and site Operations
Actively work with the site team to resolve customer issues and improve on-time delivery
As needed, coordinate and host all customer meetings both virtual and in person. Preparing any presentations needed as required
Provide accurate and timely customer updates on order status, production progress, and delivery schedules
Navigate and maintain customer web portals, ensuring that order acknowledgements, shipping notifications, and documentation are accurate and up to date
Collaborate closely with operations, planning, and quality teams to track progress and resolve issues affecting delivery timelines or order accuracy
Lead weekly or biweekly status reviews with key customers to communicate program progress, risks, and recovery actions
Manage customer expectations by proactively identifying potential delays or changes and communicating solutions
Monitor open order reports, on-time delivery metrics, and backlog trends to drive accountability and service improvement
Support estimating, quoting, and change management activities in coordination with sales and engineering teams
Coordinate corrective actions and ensure timely closure of customer complaints or nonconformance reports
Maintain customer records, correspondence, and contract terms within ERP and CRM systems
Partner with the leadership team to identify opportunities for process improvement, customer satisfaction, and operational efficiency
Qualification
Required
Bachelor's degree in Business, Supply Chain, (or a related field); or equivalent experience
Minimum of 5 years' experience in customer service or program coordination within aerospace, defense, or precision manufacturing
Experience with ERP systems (Epicor, SAP, Oracle, or equivalent) required
Proficiency in Microsoft Excel and Word
A strong commitment to continuous improvement, quality, and customer satisfaction
Proven ability to manage multiple priorities in a fast-paced manufacturing environment
Excellent written and verbal communication skills with both technical and non-technical audiences
High attention to detail and accuracy in managing documentation, schedules, and customer data
Self-starter with demonstrated ownership of results and ability to work independently and collaboratively across teams
Strong organizational, analytical, and problem-solving abilities
Preferred
Familiarity with aerospace customer portals (e.g., Pratt & Whitney, Collins, GE, Rolls Royce) strongly preferred
Company
AeroFlow Technologies LLC
From the far reaches of space to the vehicles on the road, AeroFlow Technologies is there.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase