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Fox Valley Technical College · 4 weeks ago

Administrative Support II - Wautoma Regional Center (Part-Time)

Wautoma, WI

Full-time, Part-time

Hybrid

Entry Level

$21.88/hr - $25.74/hr

2+ years exp

Fox Valley Technical College is seeking an Administrative Support II for their Wautoma Regional Center. This position is responsible for providing outstanding service to students and instructors, assisting with admissions processes, and facilitating the daily operations of the Regional Center.

EducationVirtual Reality

Work & Life Balance

Responsibilities

Serves as the initial customer service contact for all student services. Assess student needs and provide direct assistance in helping students apply to the College, enroll in class, collect documents, process payments, and apply for funding. Understand and communicate program plans, checklists, and admissions requirements

Process enrollments for student records for all in-person, mail-in, email and contract classes; maintain daily log files and records regarding individual student academic record, process unofficial transcript requests, process receipts and mail to students

Provide information on all FVTC programs to prospective students which requires understanding the programs, courses, and student services at the College. Assess student needs and provide referrals to college and community resources to support the educational goals of the student

Utilize the CRM system to enter leads appropriately and ensure targeted communication is distributed per established rules to prospective students. This includes collaborating with the CRM Enrollment/Retention Specialist to provide feedback to influence strategies to successfully meet the needs and demands of customers

Provide one-on-one and/or group intake sessions for incoming students to discuss FVTC program requirements, scheduling classes, paying for college, and developing a plan for transition from their current situation to being an enrolled student. This may include collaboration with faculty and other departments across the College. Assist with Open House, New Student Orientation, tours, and other Student Services/Student Life activities

Address Student Financial Services questions (student payments, payment plan enrollment, general financial aid questions). Serves as primary contact for third party billing for classes and governmental agencies

Serve as College cashier - open/close cashier office, balance/reconcile daily collection, create bank deposit slip, verify all center deposit slips, and personally transport all deposits to the bank

Administer and monitor standardized testing sessions and collect, score, record, and report results. Proctor tests for outside organizations, and internal departmental exams. Maintain security of testing materials and environment. Interpret college entrance assessments. Inform students and staff about policies, procedures, and operations of the testing center. Administering a variety of academic and skills tests

Serve as the center instructional contact by assisting instructor, student, and community entities. This may involve room set up, supplies, assist with virtual and online class connectivity, blackboard, zoom or other modes of virtual communications

Compose, design and/or edit correspondence, reports, forms, agendas, presentations, minutes, and create and distribute flyers for class offerings. Create and develop advertisements for social media (Facebook), radio, and local newspapers following FVTC marketing protocol

Responsible for determining the nature of emergency messages and following proper procedure to contact student. In the absence of the manager, serves as the security personnel at the outreach location including emergency evacuations. Disarms the building at the start of the day and/or secures and closes the building

Qualification

Customer serviceMicrosoft WordMicrosoft ExcelMicrosoft OutlookWorkdayCommunication skillsOrganizational skills

Required

Associate degree in Administrative Assistant or related field

Two years of recent relevant office and customer service experience

Intermediate skills in Microsoft Word, Excel and Outlook

Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means

Valid driver's license and ability to operate a vehicle, if driving is a requirement of the position