Candescent · 21 hours ago
Director Consumer Design
California, United States
Full-time
Hybrid
Mid, Senior Level
7+ years expCandescent is a leading cloud-based digital banking solutions provider for financial institutions, transforming digital banking with innovative technology. The Director, Consumer Design will lead the design vision and execution across Candescent’s core banking product portfolio, driving design quality and mentoring global teams.
BankingFinancial ServicesSaaS
Responsibilities
Lead UX projects and drive overarching UX strategy across multiple product lines and platforms
Uphold experience design (XD) processes and collaborate closely with product management and engineering to define and implement innovative solutions aligned with the product’s visual and experiential direction
Execute all stages of visual design, from initial concept through engineering design reviews
Conceptualize original ideas that bring simplicity and user-friendliness to complex design challenges
Create wireframes, storyboards, user flows, and process flows to effectively communicate design and interaction concepts
Present and defend design decisions and key milestone deliverables to peers and executive stakeholders
Participate in user research and evaluate user feedback to guide design improvements
Contribute to and promote design guidelines, best practices, and standards
Lead and mentor multi-product design teams across geographies, fostering alignment to strategic priorities and design excellence
Support the career growth of Product Designers through coaching, feedback, and development planning
Collaborate with global design leaders to define unified ways of working and share best practices across teams
Champion scalable design systems and uphold visual and interaction standards across the product ecosystem
Shape experience strategy in partnership with Product, Engineering, and Business stakeholders to ensure user needs and business goals are met
Design and optimize core banking interfaces and tools, including account onboarding, money movement, teller systems, and customer service platforms
Drive experience innovation for both consumer and business banking products, ensuring intuitive and accessible digital journeys
Translate complex financial workflows into elegant, user-friendly design solutions that meet regulatory and accessibility standards
Collaborate with stakeholders across banking operations, compliance, and customer experience to align design with business outcomes
Collaborate with Senior Designers to develop engaging and strategic design concepts that inform the product roadmap
Partner with Product Owners to translate design strategies into product features and user stories aligned with the broader product vision
Conduct competitive analysis and monitor industry trends to inform design strategy
Perform in-depth customer/user research to gather and interpret both quantitative and qualitative insights
Collect, analyze, and report on user feedback to identify key trends and inform opportunities for design optimization
Collaborate with enabling functions (e.g., marketing, sales, operations) to communicate new experience features and identify areas for improvement
Create user journey maps and personas to gain insight into user needs and inform product design
Design user interactions, including layout, element placement, and overall product flow
Develop wireframes and interactive prototypes to visualize and test interfaces and interaction models
Conduct usability testing and gather customer feedback to iterate and improve designs throughout the product release cycle
Work within an agile environment and champion the integration of design across the product development lifecycle
Qualification
Required
BS/MS in Visual Design, Human-Computer Interaction, Interaction Design, or a related field
7+ years of proven UX/UI design experience across platforms (desktop, mobile, tablet)
Strong portfolio showcasing demonstrable UX/UI design skills and strategic impact
Excellent visual design skills with a keen sensitivity to user-system interaction
Proficient in design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite)
Understanding of motion design principles and front-end development processes
Strong grasp of Design Thinking methodology and its application
Fluent in English and experienced in working with distributed teams across multiple time zones
Company
Candescent
Candescent is a digital banking platform that offers online banking, account openings, and digital transaction services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Chesnut
Chief Design Officer
Gareth Gaston
Chief Product Officer
Recent News
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