UniBank for Savings · 1 month ago
Relationship Branch Manager
Whitinsville, MA, US
Full-time
Onsite
Mid, Senior Level
$75K/yr - $112K/yr
3+ years expUniBank for Savings is a community-focused financial institution dedicated to enriching lives and businesses across New England. The Relationship Branch Manager will oversee the retail performance of the financial center, ensuring operational compliance and driving a customer-centric sales culture.
BankingFinancial Services
Responsibilities
Directs a relationally oriented market driven customer centric sales culture focused on asset quality and service excellence
Demonstrates enhanced product and sales knowledge of retail products including but not limited to; mortgage and equity loan originations, cash management, and electronic services
Manages and directs implementation of financial center plans to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development and retention goals
Manages sales processes including customer profiling, target setting, call preparation, coaching and managing results
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Ensures the branch and grounds are maintained such that safe conditions are provided, and appearance reflects professionalism
Maintains a regular schedule of sales calls on area businesses for both existing and prospective customers to obtain new business
Develops, coordinates and executes projects as requested by the Director of Retail Banking
Ensures that all branch marketing materials such as posters, brochures and rates are current, properly displayed, and that supplies are maintained
Communicates weekly goals, evaluate progress, establish weekly calling plans, and coach for targeted relationship development results to sales
Manages subordinate supervisors and/or non-supervisory employees in the bank. Is responsible for the overall direction, coordination, and evaluation of these units
Builds internal and external relationships through exceptional problem resolution, ownership and follow-through
Works with other managers in a team setting to create and develop branch sales, service, and operational standards and policies
Represents the bank within the community by participating in civic, service and community organizations. Attend local chamber, board, and networking events
Establishes and executes community and networking events
Resource for other Branch Managers in the absence of the Regional Manager
Other duties as assigned
Qualification
Required
Ability to supervise and instruct, meet deadlines and to function in a changing environment
Must have strong verbal, written, math, customer service, banking, sales, PC and operational skills
Excellent leadership and employee development skills
Must be able to handle stressful situations
Bachelor's degree or equivalent required
3 years retail branch management and consumer lending experience required
Preferred
Small business lending experience preferred
Company
UniBank for Savings
Bank Different. Bank Unique. Bank UniBank. Since 1870 Member FDIC. Equal Housing Lender. NMLS# 583135 www.unibank.com
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$10M2020-10-02Debt Financing· $10M
Leadership Team
Michael Welch
Chief Executive Officer
Matt Wally
Worcester Market Executive
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