System Support Analyst jobs in United States
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Net2Source (N2S) · 3 days ago

System Support Analyst

positionIndianapolis, IN
timeContract
remoteHybrid
seniorityEntry Level
money$35/hr - $43/hr
date1+ years exp

Net2Source (N2S) is seeking a System Support Analyst to join their Magnol.Ai team. The role involves managing service operations that support digital health software and data systems, including monitoring CAPA items, coordinating access management, and generating usage metrics.

B2BDeliveryHuman ResourcesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Himanshu Rana
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Responsibilities

As a System Support Analyst within the Magnol.Ai team, you will be responsible for managing service operations that support digital health software and data systems
This includes monitoring and completing CAPA (Corrective and Preventive Action) items, coordinating access management and account secret rotations, supporting operational needs, initiating change requests, generating usage and change metrics, and maintaining validation documentation
You will also utilize Jira tools to track tasks, , ensure requirements, tasks are accurately captures, and use ServiceNow to capture and timely resolution of service-related issues
The role requires a detail-oriented and proactive approach to ensure compliance, service continuity, and audit readiness
Monitor and complete CAPA items, including:
Access management and periodic access reviews
Coordination of account secret rotations
Maintain and update validation documentation to ensure alignment with regulatory and quality standards
Provide operational support to the Magno.ai team across service workflows
Create and manage change requests for system updates and improvements
Generate and analyze usage and change metrics to support service performance and reporting
Use Jira /ServiceNow tools to manage service tasks, track CAPA progress, and coordinate change requests
Collaborate with internal teams to support compliance, security, and continuous improvement initiatives

Qualification

Service managementCAPA processesJira proficiencyValidation documentationAnalytical skillsCoordination abilitiesCommunication skillsCollaborative skills

Required

1-3 years of experience required
Bachelor's degree in Information Technology, Computer Science, or a related field
Experience in service management within regulated or enterprise environments
Familiarity with CAPA processes, access control, and change management
Knowledge of validation documentation practices and audit requirements
Proficiency in Jira or similar task management tools
Strong analytical skills and experience with metric reporting tools
Excellent communication and coordination abilities
Ability to work independently and collaboratively across technical and operational teams

Company

Net2Source (N2S)

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Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
dateFounded in 2007
location
Somerset, New Jersey, USA
people-size1001-5000 employees
web-link
http://net2source.com

H1B Sponsorship

Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)

Funding

Current Stage
Late Stage

Leadership Team

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Ashish Garg
Founder & CEO
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Company data provided by crunchbase