Quadient · 3 days ago
Field Services Technician 1
Austin, TX
Full-time
Hybrid
Entry Level
$19/hr - $24/hr
1+ years expQuadient is a company that empowers organizations through powerful communication technologies. They are seeking a Field Services Technician to install, maintain, and upgrade smart locker equipment at customer sites, while also diagnosing technical issues and training customers on equipment use.
Business Process Automation (BPA)Enterprise SoftwareFinancial ServicesInformation TechnologyInsuranceLogistics
Hiring Manager
Nicholus Bryant, CDR
Responsibilities
Install, service, or upgrade equipment onsite at customer locations
Diagnose and troubleshoot technical issues, providing effective solutions
Collaborate with customers to understand requirements and offer technical recommendations
Provide training and guidance on product operation and maintenance
Perform routine maintenance and manage stock of replacement parts
Document technical issues for escalation and evaluate customer needs for additional products or services
Qualification
Required
High School Diploma/GED or equivalent work experience, with 1-2 years in electrical/mechanical installation and repair
1-2 years of customer service experience, with strong communication skills for interacting with customers and teams
Ability to diagnose, repair equipment, and solve problems independently
Strong organizational skills, attention to detail, and adaptability to changing priorities
Willingness to travel up to 100% to customer sites, with a valid driver's license and clean driving record
Capable of lifting or moving 55 lbs with or without accommodation
Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Company
Quadient
Quadient provides mailing equipment, business process automation, and customer experience management services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$530.67MKey Investors
MetLife Investment Management (MIM)Bank of AmericaEuropean Bank for Reconstruction and Development
2025-01-22Post Ipo Debt· $150M
2024-12-20Post Ipo Debt· $50M
2024-10-30Post Ipo Debt· $27.15M
Leadership Team
Geoffrey Godet
Chief Executive Officer
Nicole Dwyer
SVP Global Customer Success
Recent News
Company data provided by crunchbase