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Walmart Canada · 1 month ago

Manager, Operations-App Defects & Platform Stability (Last Mile Delivery)

Bentonville, AR

Full-time

Onsite

Mid Level

$70K/yr - $130K/yr

4+ years exp

Walmart Inc. is a leading retail company, and they are seeking a Manager for their Operations-App Defects & Platform Stability team. This role focuses on ensuring a reliable experience for Spark Driver app users by detecting and resolving app defects while collaborating with cross-functional teams to enhance app quality.

DeliveryRetailShopping

Responsibilities

Detect & Investigate App Defects: Monitor alerts, telemetry, and user feedback to identify, validate, and triage defects. Document findings and communicate severity and impact to technical stakeholders

Support Pre-Release Quality: Participate in testing cycles, confirm that high-priority issues are resolved, and ensure releases meet readiness and sign-off requirements

Enable Cross-Functional Issue Resolution: Partner with Engineering, Product, and Operations to provide detailed context, reproducible examples, and clear escalation paths to speed up root-cause resolution

Use AI Tools to Increase Efficiency: Apply platforms such as ChatGPT, Microsoft Copilot, and other automation solutions to summarize defect patterns, streamline communication, and accelerate log and telemetry analysis

Maintain Operational & Jira Hygiene: Create and update defect tickets with clarity and completeness. Promote best practices and support team members in maintaining accurate documentation

Report & Communicate: Produce summaries of defect trends, risks, and progress. Deliver clear, actionable updates to leadership using AI-assisted reporting methods

Review Features & Assess Launch Risks: Participate in feature reviews, identify operational or stability risks, and ensure new features launch with the right safeguards in place

Qualification

Platform operationsDefect management toolsMobile app behaviorAnalytical skillsCommunication skillsCollaboration skills

Required

Bachelor's degree in Business Administration, Engineering, Operations, or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area

4+ years in platform operations, product operations, QA/UAT coordination, mobile app release management, or consumer technology support

Ability to interpret structured and unstructured signals including logs, dashboards, telemetry, and user-reported issues

Hands-on experience with defect management workflows and tools (e.g., Jira, AirTable, TechPod) and comfort using AI productivity tools such as ChatGPT or Copilot

Strong written and verbal communication skills with the ability to translate technical symptoms into clear operational insights for senior audiences

Demonstrated ability to work cross-functionally and influence Engineering, Product, and Support teams

Knowledge of mobile app behavior across iOS and Android, feature flag systems, and release and rollout cycles—ideally within gig, delivery, logistics, or mobility platforms

Preferred

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.