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Intact Insurance Specialty Solutions · 1 day ago

Senior Customer Service Specialist - International Bond & Marine (Hybrid)

Morristown, NJ

Full-time

Hybrid

Mid, Senior Level

$50K/yr - $65K/yr

3+ years exp

Intact Insurance Specialty Solutions is a leader in the specialty insurance market, dedicated to helping businesses thrive. They are seeking a Senior Customer Service Specialist to handle customer service requests and coordinate issue resolutions for their International Bond & Marine team.

FinanceFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Fields both phone calls and written correspondence (including e-mail) from insureds and field office personnel

Responsible for the renewal of insurance policies

Invoice New and Renewal Business

Responds to Billing inquiries including in-depth analysis of balances, preparation of payment/premium histories as needed, Uses independent judgement to take appropriate action but will review defined guidelines to satisfactorily resolve issues, i.e., waive fees, amend installments, adjust minimum dues, etc

Interacts with customers and/ or agents for the collection of an account

Responsible for resolving and collecting past due receivables by initiating customer and agency contact

Provides Loss Runs, copies of policies, copies of billing documents as requested

Identify and analyze system problems impacting billing distinguishing between billing system issues or other systems with an impact to billing; create ticket or forward to appropriate area to address

Prepares and submits documentation for Surplus Lines Filings through Third Party

Train/provide guidance to other team members in new functions/changes when requested

Assist in training of new hires