Lyra Technology Group ยท 4 weeks ago
Service Desk Technician-Tier II
Troy, MI
Full-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
5+ years expLyra Technology Group is a family of industry leading technology service businesses. They are seeking a Service Desk Consultant-Tier II to provide remote support to clients, manage technical issues, and maintain technology infrastructure.
Business DevelopmentIndustrialInformation Technology
Responsibilities
Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control
Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices
Working closely with clients, staff members, hardware and software vendors, and service providers
Responding to monitoring alerts
Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data
Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc
Providing technical support to end-users for computer and network related issues
Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios
Performing proactive work
Documenting work performed including a description of issue work performed, time worked, and any follow-up required
Maintaining up-to-date client documentation
Demonstrates good oral and written communication skills, including ability to communicate technical information to non-technical people
Helping with training newly hired employees and cross-training existing employees
Qualification
Required
Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control
Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices
Working closely with clients, staff members, hardware and software vendors, and service providers
Responding to monitoring alerts
Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data
Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc
Providing technical support to end-users for computer and network related issues
Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios
Performing proactive work
Documenting work performed including a description of issue work performed, time worked, and any follow-up required
Maintaining up-to-date client documentation
Demonstrates good oral and written communication skills, including ability to communicate technical information to non-technical people
Helping with training newly hired employees and cross-training existing employees
5+ years of hands-on experience in the support of a variety of Microsoft networks for small and mid-size businesses
Prior experience in a Managed Services Provider (MSP) environment and/or IT consulting experience
Strong time management and team management skills
Strong analysis and critical thinking skills
Strong experience with Microsoft Windows Server platforms and Office/Microsoft 365
Experience with Fortinet products (firewall, switch, APs) - equivalent experience in other platforms is also fine
Experience with IP based phone systems
Deadline and detail oriented
Strong communication skills - both intra-office and client facing
Company
Lyra Technology Group
Lyra Technology Group is a technology service businesses that operates by exceptional management teams. It is a sub-organization of Evergreen Services Group.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
E
Elliott Hyman
Chief Executive Officer
Recent News
Company data provided by crunchbase