Capital Property Solutions · 4 weeks ago
Customer Service Representative (Property Management)
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$19/hr - $20/hrCapital Property Solutions (CPS) is a company that values strong communication and organization within its Resident Services team. They are seeking a Resident Services Coordinator to manage resident requests and support property managers while ensuring a high level of customer satisfaction.
Facility ManagementProfessional ServicesProperty Management
Responsibilities
Be the first line of communication for residents - responding to phone calls, emails, and formal requests with professionalism and care
Handle day-to-day processes like community mailers, document tracking, portal updates, and key fob management
Support property managers by processing forms, maintaining rosters, and distributing communication to residents
Enter, track, and update critical resident data to ensure accurate and timely service
Keep things running smoothly behind the scenes, from assisting with annual meeting prep to managing application paperwork
Represent CPS with confidence and compassion, even when challenges arise
Qualification
Required
Have a high school diploma or equivalent
Bring a professional, clear, and friendly communication style, both in writing and over the phone
Can stay calm and solution-focused in de-escalating customer challenges
Are tech-savvy, with strong Microsoft Office skills (especially Word, Excel, and Outlook)
Take pride in your attention to detail, and feel confident managing multiple tasks at once
Enjoy being part of a supportive team but are comfortable working independently too
Preferred
Prior customer service experience is a big plus
Benefits
100% paid medical insurance
Dental, life insurance, and HSA options
11 paid holidays + generous vacation, sick, and wellness time
Weekends off and a Monday–Friday schedule
Company-provided computer and tools
Career growth opportunities with a strong track record of internal promotion
A workplace culture that recognizes great work and treats team members like family
Company
Capital Property Solutions
Capital Property Solutions provides management services for condominium and homeowner associations and other residential communities; and facility management services for office buildings, retail and other commercial properties.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Atkinson
Chief Operating Officer
Company data provided by crunchbase