Zensar Technologies · 1 day ago
Director of Customer success – Life sciences
San Francisco Bay Area
Full-time
Onsite
Director/Executive
10+ years expZensar Technologies is a digital solutions and technology services company that partners with global organizations across industries. The Director of Customer Success will lead a high-performing team to ensure exceptional client experiences and drive measurable outcomes for life sciences organizations, focusing on building long-term strategic partnerships and maximizing customer value.
ConsultingIT ManagementOutsourcingSoftware
Hiring Manager
Anil Narayanapurapu
Responsibilities
Act as the voice of the customer internally, to influence service & operational enhancements
Serve as the executive sponsor for key accounts
Set and maintain client expectations
Ensure alignment between client objectives and service delivery
Build and maintain strong relationships with senior stakeholders
Develop and execute a comprehensive customer success strategy aligned with organizational goals
Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention
Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell
Implement scalable processes and tools to improve efficiency and customer experience
Establish KPIs and performance metrics to measure service performance and customer satisfaction
Establish the client-governance model and lead facilitation of quarterly business reviews with the client
Drive continuous improvement initiatives across the customer lifecycle
Drive 10–20% YoY growth through upsell/cross-sell initiatives
Maintain an average health score of 8/10 or higher across all accounts
Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%
Qualification
Required
Bachelor's degree in Life Sciences, Business, or related field
10+ years in Customer Success, Account Management, or Consulting within the life sciences industry
10+ years in Pharmaceutical or Life Sciences industry
10+ years providing IT-related services or performing IT-related functions within Life Sciences industry
Proven track record of managing enterprise-level clients and delivering measurable business outcomes
Strong leadership experience with ability to build and scale teams
Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment
Exceptional written & verbal communication, negotiation, and executive presence
Analytical mindset with proficiency in CRM and customer success platforms
Preferred
Advanced degree (MBA, MS)
Company
Zensar Technologies
Zensar Technologies is a software company that provides information technology and business process outsourcing services.
10001+ employees
H1B Sponsorship
Zensar Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (195)
2024 (147)
2023 (120)
2022 (195)
2021 (135)
2020 (139)
Funding
Current Stage
Public CompanyTotal Funding
$9MKey Investors
Epiris
2015-10-10Post Ipo Equity
2003-07-09IPO
1997-09-01Private Equity· $9M
Leadership Team
Manish Tandon
CEO & Managing Director
Nagesh Nagineni
Practice Leader and CTO for AES, Data and Analytics Services @Zensar Technologies
Recent News
Business Standard India
2025-10-29
Livemint.com
2025-09-26
Company data provided by crunchbase