CVRx | Barostim · 3 weeks ago
Patient Support Manager (Call-based outreach) - Hybrid Minneapolis
Minneapolis, MN
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $130K/yrCVRx is a company specializing in medical devices, and they are seeking a Patient Support Manager to lead their US remote 'Barostim Coordinator' Team. This hybrid role involves overseeing outreach calls, patient navigation, and ensuring compliance with quality and regulatory standards.
BiotechnologyHealth CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Leading a small team of patient coordinators in a remote call-center environment while leveraging a “hands-on” understanding of their day-to-day work
Oversight of consumer progression through an evaluation process and related Salesforce documentation
Coaching, performance management, and training of coordinators
Maintaining and improving SOPs, work instructions, and process documentation
Ensuring compliance to quality, regulatory, service, and performance expectations
Serving as a cross-functional partner to Marketing, Sales, and other key teams regarding patient needs, messaging, and improving processes
Lead, coach, and mentor Barostim Coordinators through weekly 1:1s, including structured funnel reviews (opportunity, in-process, new leads)
Maintain hands-on understanding of coordinator work through management of a small territory or covering absences to stay current on workflows, Salesforce, Five9 systems, and patient interactions
Provide ongoing training, feedback, redirection, and support to ensure high-quality consumer interactions and documentation
Develop and maintain performance metrics, KPIs, and evaluation tools — including call quality evaluations, funnel management standards, call-time expectations, and productivity guidelines
Conduct patient interviews/pre-screens, assess qualification for Barostim therapy, provide device education, and guide next steps
Lead consumer cases through the Patient Evaluation Process pre-screen → evaluation → provider appointments → decisions) with attention to detail, accuracy, and timeliness
Collaborate with provider offices and staff to coordinate medical records, appointment reminders, and care-pathway logistics
Create, maintain, and drive adoption of SOPs, work instructions, and process documentation for the Coordinator Team, aligned with improved effectiveness, efficiency, and patient response
Partner with Marketing, Clinical, and Quality to ensure procedures reflect current best practices, regulatory expectations, and departmental changes
Track process changes, communicate updates, archive outdated documents, and facilitate the internal approval process (Agile, Vodori, live reviews, etc.)
Ensure all coordinators consistently reference and follow current work instructions in their day-to-day work
Provide insights to Marketing teams on consumer questions, barriers, messaging needs, and opportunities for improved campaigns and patient engagement
Educate Sales leadership and field teams on the Barostim Coordinator program, services offered, and how to best leverage the Program most effectively
Support alignment between DTC marketing investments and operational readiness of the Barostim Coordinator Team
Monitor call-system performance (e.g., Five9), Salesforce usage, funnel hygiene, follow-up accuracy, and documentation completeness
Identify workflow bottlenecks, system issues, and training needs; propose and implement solutions
Manage escalations with professionalism and urgency
Support workload balance across Coordinator team, especially during peak volume or leaves of absence
Contribute to forecasting, headcount planning, and workload distribution as needed
Assist the Marketing team with the development of patient-focused campaigns
Travel occasionally to collaborate with Sales or Marketing teams
Other duties as assigned
Qualification
Required
Bachelor's degree. A combination of education and relatable demonstrated experience may be considered in lieu of degree
Experience supervising teams in PHONE-BASED support, patient navigation, specialized call centers, patient-care coordination, inside sales support, outbound marketing, customer service, or similar roles and environments
Experience with supervision of remote teams
Experience with CRM optimization, funnel management, and/or call-quality programs
Demonstrated success coaching employees, giving feedback, and correcting performance issues
Strong critical thinking and problem-solving skills; ability to make sound decisions during live consumer interactions
Ability to analyze team performance metrics and translate insights into action
Experience working within SOPs and regulated workflows; ability to draft, update, and manage process documentation
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Proficiency in Microsoft Office, CRM systems (Salesforce preferred), Teams, and digital communication tools
Satisfactory, reliable high-speed internet service to support remote work capability and uninterrupted communications
Preferred
Bilingual fluency in Spanish and English
Experience in regulated industries such as healthcare, MedTech, Pharmaceutical, or health insurance
Familiarity with DTC marketing, consumer / patient education, and campaign development
Experience with documentation templates, SOP lifecycle management, or Agile review processes
Experience with social media advertising campaigns is a plus
Benefits
Competitive Health & Dental Insurance options with generous Company contributions
Company contributions to an HSA with a high deductible insurance plan selection
401(k) with a company match
Employee stock purchase plan (ESPP) & stock option grants
12 company-paid holidays per year in addition to a generous Flex PTO plan
Generous paid time off for new parents
Company-paid life insurance & disability options
Unlimited growth opportunities in a growing company
Endless training & learning opportunities
Flexible Schedule
Company
CVRx | Barostim
CVRx is a commercial stage, public (NASDAQ: CVRX) medical devices company located in Minneapolis, Minnesota.
Founded in 2001
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$390.6MKey Investors
Johnson & Johnson Development CorporationOxford Finance LLCYsios Capital
2021-06-29IPO
2020-07-07Private Equity· $50M
2019-08-09Series G· $93M
Leadership Team
Robert John
Chief Revenue Officer (CRO)
Recent News
2026-01-06
thefly.com
2025-11-07
Company data provided by crunchbase