Zero Homes · 4 weeks ago
Operations Manager, Field Service
Denver, Colorado
Full-time
Onsite
Mid, Senior Level
$100K/yr - $125K/yr
5+ years expZero Homes is dedicated to electrifying the world’s homes for healthy and sustainable living. The Operations Manager for Field Service will manage and support service issues related to heat pumps and electrification installations, ensuring high-quality customer experiences and improvements in installation quality.
Clean EnergyEnergyEnergy EfficiencyHome ServicesMarketplaceRenewable Energy
Responsibilities
You will take full ownership of building, managing and executing a service response plan for our pipeline of customers
Your key focus will be on managing and triaging service issues with HVAC and related electrification installations, dispatching service contractors and providing diagnostic and troubleshooting support
You will be responsible for managing and developing contractor relationships for our service offering
You will track and maintain service documentation in order to continuously improve quality, by identifying recurring installation challenges and developing best practices
As needed, you will conduct on-site walkthroughs of high-priority field issues to troubleshoot and dispatch technicians, or resolve minor field issues yourself (approximately 20% of the time)
You will be a key contributor to developing and implementing long term service & maintenance offerings for new customers
Overall, you will be instrumental in improving installation quality and customer experience of each project we install
Qualification
Required
5+ years as a heat pump service technician or in-field installer
2+ years of experience as an operations or service manager, with preferable team management experience
In depth knowledge of heat pumps, controls and commissioning
Experience in project management & delivering excellent customer service
Strong ability to organize, prioritize, multitask and delegate
Excellent communication - the ability to manage contractors and interact professionally with customers
Energetic and self-driven, with a strong sense of self-ownership and follow through
Proficiency in CRM tools, Field Service Tools, Microsoft Office, G-Suite
You live within 50 miles of Denver, CO (or are willing to relocate with assistance)
You are willing and able to travel to job sites and have a technical acumen to troubleshoot installation challenges
You are willing to remotely support urgent service calls on nights and weekends as needed
Benefits
Meaningful Equity
🩺 Medical and Vision
🏝️ Generous PTO + sick days
🖥️ Workstation stipend
Industrial office space in Downtown Denver
Company
Zero Homes
Zero Homes is a digital-first platform designed for home upgrades, specializing in heat pump and electrification designs.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.27MKey Investors
Colorado Office of Economic Development and International TradeExelon Foundation
2026-01-02Grant
2025-12-22Series A
2025-05-06Seed
Leadership Team
Grant Gunnison
Founder & Night Janitor
Recent News
Clean Technica
2026-01-05
Company data provided by crunchbase