Liberty University ยท 2 days ago
Institutional Support and Operations Analyst II
Lynchburg, VA
Full-time
Onsite
Mid Level
3+ years expLiberty University is seeking an Institutional Support and Operations Analyst II to provide advanced operational support for the Institutional Effectiveness & Research Office. The role focuses on optimizing process efficiency, enhancing data quality, and collaborating with various departments to improve academic operations and reporting.
Higher Education
Responsibilities
Ensures data quality and integrity for various academic tools and systems
Leads data analyses to identify trends, discrepancies, and areas for improvement, providing high-level actionable insights to academic units and leadership
Develops and presents detailed data summaries for IER consumption
Guides schools, colleges, and departments in meeting IER deadlines for data quality maintenance
Leads efforts in ensuring compliance with institutional policies and managing risks related to data quality and process integrity
Provides advanced operational support to academic units in alignment with IER initiatives, tools and reports
Delivers exceptional customer service to academic units
Demonstrates a deep understanding of university systems and data sets, accurately representing this information to academic units
Leads academic process reviews using new or current technology
Documents academic processes, reviews inefficiencies, and makes recommendations for improvement to supervisor
Continuously monitors and evaluates academic processes and systems to identify opportunities for improvement and implement enhancements
Collaborates with ADS on tool creation and enhancement of tools to support academic policy and process development
Evaluates and recommends new features and/or tools to enhance academic operations and data management efficiency
Coordinate and oversee the execution of multiple academic projects, ensuring they are completed on time and within scope. This includes setting project timelines, tracking progress, managing resources, and facilitating effective communication among team members and stakeholders
Provides training and support to academic units on systems, processes, and tools to ensure effective adoption and use
Maintains clear and consistent communication with stakeholders, providing updates on projects, data issues, and process improvements
Demonstrates leadership in addressing various other tasks as assigned by leadership
Pursues the continuous improvement of IER operations and initiatives
Actively mentors and invests in the professional development of peers and subordinate employees to ensure their continuous growth and advancement
Proactively identifies opportunities for improvement and presents well-considered solutions to senior leadership for implementation
Qualification
Required
Bachelor's degree from a four-year college or university required
Proficiency in MS Excel and Information Systems
Advanced experience using pivot tables, graphs and charts, VLOOKUP and other Excel functions
Ability to attain an understanding of technical systems that support the assigned business unit in an effort to provide reporting and subject matter recommendations and support
Strong analytical and problem-solving skills
Attention to detail and a high degree of accuracy in data management
Excellent computer and organizational skills
Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information
Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature
Preferred
3-5 Years Of Experience With Academic Operations Preferred
Demonstrated experience in project management or process improvement is a plus
Knowledge of academic policies and procedures within higher education institutions is an advantage
Company
Liberty University
Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been ๐๐ณ๐ข๐ช๐ฏ๐ช๐ฏ๐จ ๐๐ฉ๐ข๐ฎ๐ฑ๐ช๐ฐ๐ฏ๐ด ๐ง๐ฐ๐ณ ๐๐ฉ๐ณ๐ช๐ด๐ต ๐ด๐ช๐ฏ๐ค๐ฆ 1971.
Founded in 1971Lynchburg, VA, US
5001-10000 employees
H1B Sponsorship
Liberty University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Ikenna Nwobu
CEO Summit African President
Daniel Hembree
Lead Project Manager & Co-Founder | Liberty University Rocketry Competition Team
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