Quadient · 2 days ago
Field Services Technician 2
Boise, ID
Full-time
Hybrid
Entry, Mid Level
$17/hr - $26/hr
1+ years expQuadient is a company that supports businesses in their digital transformation and operational efficiency through automation processes. The Field Service Technician 2 will travel to customer sites to install, maintain, and repair equipment, ensuring optimal performance and building strong customer relationships through effective communication and training.
Business Process Automation (BPA)Enterprise SoftwareFinancial ServicesInformation TechnologyInsuranceLogistics
Hiring Manager
Nicholus Bryant, CDR
Responsibilities
Install, configure, service, and upgrade equipment at customer sites, including both hardware and software components
Diagnose and troubleshoot technical issues, ensuring optimal equipment performance and minimal downtime
Provide hands-on training and guidance to customers on proper equipment use and maintenance
Perform routine maintenance, manage replacement parts inventory, and maintain tools and equipment
Communicate effectively with clients, keeping them informed during service calls and escalating issues when needed
Identify customer needs and recommend additional products or services to enhance their experience
Qualification
Required
High School Diploma/GED or equivalent work experience; project management experience a plus
1–5+ years of experience in customer service and electrical/mechanical installation, troubleshooting, and repair (preferred)
Strong ability to diagnose and repair equipment from base-level to complex, high-speed production systems
Proficient in reading and interpreting technical diagrams, manuals, and schematics
Effective communicator with customers, sales, and technical teams; capable of mentoring junior technicians
Strong organizational and problem-solving skills; able to work independently, travel frequently, and lift up to 50 lbs. within OSHA guidelines
Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Company
Quadient
Quadient provides mailing equipment, business process automation, and customer experience management services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$530.67MKey Investors
MetLife Investment Management (MIM)Bank of AmericaEuropean Bank for Reconstruction and Development
2025-01-22Post Ipo Debt· $150M
2024-12-20Post Ipo Debt· $50M
2024-10-30Post Ipo Debt· $27.15M
Leadership Team
Geoffrey Godet
Chief Executive Officer
Nicole Dwyer
SVP Global Customer Success
Recent News
Company data provided by crunchbase