CAIS · 1 month ago
IT Support Lead
New York, New York
Full-time
Onsite
Mid, Senior Level
$120K/yr - $155K/yr
5+ years expCAIS is a pioneer in democratizing access to alternative investments for financial advisors. The IT Support Lead will oversee all IT support activities, coordinate project work with outside MSPs, and ensure high levels of customer satisfaction while addressing 1st and 2nd level IT support concerns.
FinanceFinancial ServicesFinTechHedge FundsReal Estate Investment
Responsibilities
Oversee all IT support related activity, including support provided by outside MSP
Coordinate and execute all project work related to the support function alongside our MSP
Act as an escalation point for 1st and 2nd level IT support concerns
Maintain a high level of customer satisfaction, find ways to measure and improve it, and devise reliable and scalable solutions to problems
Qualification
Required
Excellent interpersonal and team management skills
An attitude of proactive engagement with opportunities or areas for improvement
Microsoft Azure, M365, and Exchange environments
Microsoft Intune for inventory and access policy management
zScaler or other relevant zero-trust architecture deployments
Familiarity with Audio/Visual technologies and applications for office use
Strong troubleshooting mindset and the ability to properly engage and escalate issues
Experience in creating processes and documentation, and effectively garnering adoption
Assisting with IT equipment sourcing and budgeting
Ability to effectively measure service satisfaction levels, and work to improve them
5+ years of relevant IT experience
Experience leading a small team of technicians
Effectively engaging and managing an outsourced MSP
Benefits
Generously subsidized healthcare with 100% employer paid dental and vision insurance
An employer matched retirement plan
Wellness programs
Flexible PTO and generous parental leave
Flexible, hybrid in-office model
Company
CAIS
CAIS is a financial technology platform that provides independent wealth channels with access to alternative investments.
201-500 employees
H1B Sponsorship
CAIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (1)
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$406MKey Investors
Hamilton LaneReverence Capital PartnersEldridge Industries
2022-06-28Private Equity
2022-04-06Private Equity· $100M
2022-01-11Private Equity· $225M
Leadership Team
Matt Brown
Founder | CEO
Kan Kotecha
CTO
Recent News
2026-01-16
Company data provided by crunchbase