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ECBM Insurance Brokers and Consultants · 1 month ago

Account Manager Team Lead

Strasburg, PA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

ECBM Insurance Brokers and Consultants is a family-owned insurance brokerage with over 50 years of experience, dedicated to a client-first approach. The Senior Account Manager will lead the Strasburg, PA office, focusing on managing operations, business development, and ensuring service excellence while overseeing a team and maintaining key accounts.

Health InsuranceInsuranceProfessional ServicesRisk Management

Responsibilities

Hire, train and manage service staff

Support Sales team and work with Sales Enablement team to drive new business growth

Demonstrate a high level of emotional intelligence to cultivate a team of high-performing insurance professionals

Foster a culture of collaboration, continuous learning, and professional excellence

Conduct regular performance reviews and provide constructive feedback and coaching

Provide excellent service to meet Company standards as expected by the clients

Achieve income goals established by Company and manage office operations at optimal levels

Implement and follow up on strategies to correct deficiencies

Communicate in a courteous, pleasant and professional manner with client and other employees on the telephone and in personal interactions

Respond to customer inquiries and requests on status, prior policies, rate quotes or general information

Managing the renewal process for assigned book as well as the other accounts in the office to ensure best possible results for our clients

Cooperate and collaborate with Marketing Managers to maximize agency profitability and effectiveness

Represent the branch as an experienced and reliable resource

Continually seek ways to improve market share

Evaluate and manage carrier relationships to maximize profitability

Attend relevant workshops as necessary to maintain professional knowledge and licensure

Understand and recognize potential industry risks; train staff accordingly

Understand and comply with risk management tools, practices and policies

Qualification

Insurance experienceSales process understandingTeam managementCommunication skillsOrganizational skillsProcess managementComputer skillsEmotional intelligenceProblem-solving