Apple · 1 month ago
Sustaining Product Quality Manager
Cupertino, California, United States
Full-time
Onsite
Mid, Senior Level
$128K/yr - $237K/yr
5+ years expApple is a company that creates extraordinary products, services, and customer experiences. The Sustaining Product Quality Manager will be responsible for driving key quality metrics, collaborating with various teams to ensure product quality, and leading investigations into quality issues.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Own and drive key quality metrics for all sustaining programs
Bring up strategic manufacturing sites across different geographies with OEM partners
Plan field readiness for new product launch partnering with AppleCare and engineering, including planning and driving Early Field Failure Analysis (EFFA)
Monitor customer experience metrics in the field, quality metrics at OEM sites, and work on quality critical issues
Collect and analyze data to identify emerging quality issues, and assess impact of corrective actions
Lead weekly Quality Improvement Forums to drive ongoing product improvements with multi-functional partners including Manufacturing, AppleCare, and Engineering teams
Lead critical quality issues investigations, technical failure analysis to support root cause analysis, failure replication, and issue resolution
Drive design, process, and reliability test improvements to improve warranty return rate
Provide sustaining quality data insights to cross functional teams to support new product baseline, design/process/test improvements, and perform reliability risk assessments
Conduct periodic reviews of Field/Factory Quality Data with OEM partners
Generate Product Health summaries on a regular basis
Provide regular VP level communication of product quality
Develop automated data reporting tools for internal and cross-functional communication
Ensure operational technical readiness for all phases of the introduction cycle, including driving contract manufacturer preparation for pre-production builds
Support and attend product development builds as required
Travel internationally (~20%)
Qualification
Required
BS in Mechanical, Industrial, Systems Engineering or equivalent
5+ years of experience in manufacturing, field quality, and/or development of new products
Preferred
MS in Mechanical, Industrial, Systems Engineering or equivalent
Technical systems knowledge related to electronics and mechanical assembly
Broad software knowledge (OS & test related)
Knowledgeable in data analysis and interpretation ; Tableau scripting and JMP scripting knowledge is preferred
Proven experience in Quality Engineering, Reliability, and Failure Analysis
Experience partnering with international contract manufacturers in mass production; experience traveling to manufacturing sites
Clear and consistent communication, including exec level presentation skills
Must be a self starter with innovation, integrity, and attention to detail
Project management experience
Outstanding communications skills
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase