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MHC · 1 month ago

Professional Services: Implementation Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

MHC is an innovative global Software-as-a-Service (SaaS) company focused on optimizing information flow between people and systems. The Implementation Specialist will manage onboarding and implementation projects for enterprise-level customers, ensuring successful translation of business requirements into effective solutions.

Document ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Responsibilities

Provide end-to-end project management throughout the onboarding and implementation of MHC’s product suite of solutions to enterprise level customers

Work with customers to perform business process analysis, define integrations, perform testing and troubleshooting, and guide the customers to successful completion of projects

Communicate/escalate customer status and issues to team leaders and other appropriate members of the team

Serve as the internal voice of the customer to inform the Product Team of customer and industry feedback into the solutions

Collaborate with other internal departments to continue to improve the customer's experience with MHC

Be part of a team of specialists that help expand the usage of the solutions by working with the customer teams to help to bring ROI to the customer

Qualification

Implementation experienceBusiness process analysisSoftware installationSQLREST APIAnalytical skillsProactive learning mindsetCommunication skillsTime-management skills

Required

Minimum of 1 year of practical experience in Implementation and/or Customer Experience in a software company

Bachelor's degree in a related field (e.g., Information Systems, Computer Science, Business Administration) or equivalent work experience with implementing software technology

Required basic understanding of technologies including XML, XSLT, HTML, CSS, SQL, Basic Scripting (C# and/or JavaScript) and REST API