Litmus · 2 days ago
IT Systems Specialist (Santa Clara, CA)
Santa Clara, CA
Full-time
Onsite
Senior Level
5+ years expLitmus is a growth-stage software company focused on transforming how companies utilize machine data for operational improvements. The IT Systems Specialist will oversee on-site IT operations at the Santa Clara HQ, managing VMware infrastructure, office network, and end-user support while driving IT ticket resolution and onboarding processes.
Artificial Intelligence (AI)Industrial AutomationInformation TechnologyInternet of ThingsMachine LearningOil and GasPredictive AnalyticsSaaSSoftware
Responsibilities
Own day-to-day operation, monitoring, and lifecycle management of our 8-server VMware vCenter cluster (capacity planning, patching, upgrades, performance tuning)
Manage NAS storage, backups, and recovery procedures for lab and production environments
Lead stabilization of power and HVAC for the server room in partnership with Facilities, including:
Right-sizing workloads on the cluster
Reviewing and improving UPS configuration and load
Implementing monitoring/alerting for power, temperature, and capacity
Document runbooks, configurations, and recovery procedures
Own Santa Clara office network operations: switches, Wi-Fi, firewalls, VPN, and ISP connectivity
Implement and maintain network segmentation, secure remote access, and QoS for engineering/test workloads
Proactively monitor network health, investigate incidents, and drive root-cause fixes, not just workarounds
Serve as the on-site point of contact for employees in Santa Clara: deskside support, conference rooms, demo labs, and visitor setups
Work tickets from the global IT queue (we currently see ~250 per month) with a focus on SLA adherence and backlog reduction
Identify recurring issues and drive automation or process changes to prevent them
Own U.S.-based onboarding/offboarding: hardware provisioning, account creation/deactivation, access management, and first-day support for new hires
Maintain accurate asset inventory for laptops, peripherals, lab equipment, and network/compute hardware
Partner with HR and Security to ensure compliant account and device handling during offboarding
Implement and maintain best practices for endpoint management (MDM, patching, endpoint protection) in coordination with Security
Contribute to access control, MFA enforcement, and secure configuration baselines for servers, network devices, and SaaS apps
Propose and lead small to medium projects to modernize our stack (e.g., monitoring improvements, consolidation or cloud offload of lab workloads)
Qualification
Required
5+ years in hands-on IT infrastructure / systems administration / site IT roles supporting a technical organization
Strong experience with VMware vSphere/vCenter in a multi-host environment (capacity management, HA/DRS, templates, snapshots, upgrades)
Solid understanding of networking fundamentals: TCP/IP, VLANs, routing, firewalls, VPNs, and Wi-Fi in an office setting
Experience operating and troubleshooting on-prem server hardware, NAS/SAN storage, and UPS systems
Comfortable supporting both Windows and Linux servers and endpoints
Experience with modern ticketing systems (e.g., JIRA, Zendesk, ServiceNow or similar) and a disciplined approach to documentation
Ability to work independently on site while collaborating with a globally distributed IT and Engineering team
Strong communication skills and a calm, customer-oriented approach under pressure
Preferred
Experience in a software or IIoT / industrial tech environment
Scripting abilities (e.g., PowerShell, Bash, Python) for automation
Familiarity with monitoring/observability tools (e.g., DataDog, New Relic, Grafana, etc.)
Experience with identity and access management (SSO, SAML/OIDC), MDM/endpoint management, and security tooling
Company
Litmus
Litmus provides an Industrial Edge Data Platform used by manufacturers worldwide to turn machine data into reliable, analytics‑ready information.
51-200 employees
H1B Sponsorship
Litmus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$40.7MKey Investors
Insight PartnersBeldenNetApp Excellerator
2025-11-12Series Unknown
2022-09-13Series B· $30M
2020-11-25Seed
Leadership Team
Vatsal Shah
Founder & CEO
John Younes
Co-Founder & COO
Recent News
Company data provided by crunchbase