Sword Health · 1 month ago
Care Coordinator
United States
Full-time
Remote
Entry Level
$42K/yr - $66K/yr
1+ years expSword Health is a pioneering digital healthcare company focused on relieving musculoskeletal pain through its AI Care platform. The Care Coordinator will provide exceptional customer support, drive member engagement, and collaborate with physical therapists to enhance the virtual health program experience for members.
Artificial Intelligence (AI)Health CareMedicalmHealthTherapeutics
No H1B
Responsibilities
Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels
Drive member engagement from enrollment through program completion
Collaborate with Physical Therapists and be a trusted go-to resource for members
Establish human connections with members, and provide personalized support across their participation in Sword's virtual health program
Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly
Participate in outreach campaigns, encouraging members to continue their progress in the program
Learn individual member communication preferences and tailor interactions to meet members' needs
Qualification
Required
1+ years of experience in either Tech Support, Call Center Support, or Customer Service
Empathetic critical thinking
Thrive in a fast-paced environment
Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality
Listen and type, and talk and type, simultaneously
Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization
Proficiently use of Google Suite (Docs, Sheets, Slides)
Preferred
Bachelor's Degree or 2 years relevant experience in service-based environment preferred
A background in healthcare or customer service is preferred but not required
Benefits
Comprehensive health, dental and vision insurance*
Life and AD&D Insurance*
Financial advisory services*
Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
Health Savings Account*
Equity shares*
Discretionary PTO plan*
Parental leave*
401(k)
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family
Company
Sword Health
Sword Health offers AI-powered physical therapy solutions for pain recovery at home.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$493.47MKey Investors
General CatalystSapphire VenturesTransformation Capital
2025-06-17Series Unknown· $40M
2024-06-04Series E· $30M
2024-06-04Secondary Market· $100M
Leadership Team
Virgílio Bento
Founder & CEO
Alexandre Droulers
VP, Clinical Operations
Recent News
2025-12-08
Mobihealthnews
2025-11-26
Company data provided by crunchbase