Information Technology Support Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Atlantic Group ยท 4 weeks ago

Information Technology Support Engineer

positionBoston, MA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$75K/yr - $90K/yr
date4+ years exp

Atlantic Group is a dynamic organization seeking an experienced IT Support Engineer to manage local support operations while collaborating with global teams. The role involves providing technical support, troubleshooting complex issues, and improving systems through automation.

B2BHuman ResourcesStaffing Agency
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Provide onsite and remote support for hardware, software, and collaboration tools
Troubleshoot advanced issues across Windows, Microsoft 365, and networking
Manage onboarding/offboarding, provisioning, and access control
Maintain Windows 11, M365 apps, and endpoint devices
Support conference room AV systems
Build automation scripts (PowerShell, Python, Bash)
Serve as an escalation point and mentor junior staff
Maintain documentation and knowledge articles
Handle service requests in line with SLAs
Coordinate with vendors and collaborate with regional/global IT teams
Support security, patching, and compliance efforts
Contribute to ongoing automation and process-improvement projects

Qualification

Microsoft 365Windows 11Scripting/AutomationNetworking fundamentalsEndpoint security toolsAzure ADIntuneITIL certificationNetwork+/Security+ certificationCommunication skillsMentoring skills

Required

4-7 years of corporate IT support experience
Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11
Solid scripting/automation skills (PowerShell, Bash, Python)
Strong troubleshooting, communication, and mentoring skills
Knowledge of networking fundamentals and endpoint security tools

Preferred

Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus

Company

Atlantic Group

twittertwitter
company-logo
Atlantic Group, founded in 2006, is an industry leader in executive and professional search & staffing.
dateFounded in 2006
location
Nyack, New York, USA
people-size51-200 employees
web-link
http://atlanticrecruiters.com

H1B Sponsorship

Atlantic Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
John Ricco
Founding Partner
linkedin

Recent News

Business Wire
The Atlantic Group, Managing More Than $1.6 Billion in Client Assets, Joins Ameriprise Financial
2025-10-28
Company data provided by crunchbase