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SCAN · 3 weeks ago

Desktop Product Owner

Long Beach Office 3800

Full-time

Onsite

Entry, Mid Level

$106K/yr - $154K/yr

2+ years exp

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. The Product Owner is responsible for building and maintaining the customer relationship management tool, ensuring it meets the needs of members, providers, and brokers while driving continuous improvement and user engagement.

Elder CareHealth CareHome Health CareMedical

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Partner across the organization to drive definition and delivery of our desktop / relationship management solution – Including engaging with multiple functional stakeholders to understand their business needs, partnering with our IT team to define solutions, and integrating with other product / technology teams to ensure continuity across constituents and engagement channels

Build business requirements and user stories to support the implementation of new or refreshed capabilities within the platform

Partner with business stakeholders to define / refine processes to optimize the end-to-end experience. Establish a strong working knowledge of the business and operational areas

Lead product user engagement (e.g., feedback sessions, workshops, internal user meetings, internal leadership meetings) to ensure adoption and continuous improvement within the platform

Deliver innovative solutions to drive business value and create a best-in-class experience

Identify and deploy strategies to help promote end user adoption & utilization

Utilize both quantitative and qualitative data to gather insight, assess performance, identify gaps and continuous improvements that optimize the associate and constituent experience

Become an expert in the data elements feed into the platform along with the integrations to other technologies/platforms across our overall customer experience ecosystem (e.g., digital tools, engagement channels, campaign management, etc.). Provide regular updates on progress, risks, issues, and value creation to leadership

Become the leading subject matter expert in the organization by remaining current with platform releases, new features, connecting platforms / partners and industry trends to recommend enhancements and upgrades

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members

Actively support the achievement of SCAN’s Vision and Goals

Other duties as assigned

Qualification

Product managementMicrosoft Dynamics 365CRM application implementationHealthcare industry experienceProject managementProblem-solving skillsCommunication skillsOrganizational skillsTeam collaboration

Required

Bachelor's Degree or equivalent experience

2-5 years of product management experience, including working with business stakeholders, defining user stories, managing roadmaps and establishing backlogs

Experience with Microsoft Dynamics 365

Management of desktop / CRM application implementation, including project planning, business requirement management, business analysis and continuous improvement; MS Dynamics 365 experience preferred

Operational/customer experience, preferably in the healthcare industry

Engagement in omni-channel design and implementation

Involvement in delivering large scale initiatives and supporting change management

Experience with Genesys, Campaign Management platforms, or AI technology platforms

Customer-focused, creative, iterative thinker with strong problem-solving skills

Ability to drive discovery sessions and workshops with business users

Strong planning, critical thinking and leadership skills

Ability to work well in a fast-paced and dynamic environment

Proven background in successful implementation of technology; including defining processes and documenting requirements (business, technology, and data)

Strong program & project management skills

Strong written and oral communication skills, including presentation skills

Excellent organizational skills; ability to prioritize multiple and competing tasks, working independently and in a team environment

Experience with coordinating diverse groups of individuals to achieve overall program success

Benefits

An annual employee bonus program

Robust Wellness Program

Generous paid-time-off (PTO)

11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days

Excellent 401(k) Retirement Saving Plan with employer match

Robust employee recognition program

Tuition reimbursement

An opportunity to become part of a team that makes a difference to our members and our community every day!

Company

SCAN

About SCAN Keeping Seniors Healthy and Independent–that’s been our mission for more than 40 years.

Founded in 1977

Long Beach, California, USA

1001-5000 employees

https://www.thescangroup.org/

H1B Sponsorship

SCAN has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (3)

2023 (6)

2022 (6)

2021 (5)

2020 (6)