City of Atlanta · 4 weeks ago
DWM Water Service Representative I (OLIO - Operations)
55 Trinity Avenue SW, Atlanta, GA, 30303, US
Full-time
Onsite
Entry Level
$39K/yr - $49K/yr
2+ years expThe City of Atlanta is seeking a Water Service Representative I to provide customer service related to water and sewer issues. This role involves processing service requests, dispatching specialists, and maintaining accurate records while ensuring timely resolution of customer inquiries.
GovernmentInformation ServicesNon Profit
Responsibilities
Answer incoming calls from clients, crew members, and customers, providing assistance and information, as necessary
Update emails and respond to updates promptly to ensure effective communication
Create service requests and work orders accurately and efficiently in response to customer inquiries and reported issues
Dispatch specialists to investigate water issues, ensuring appropriate allocation of resources and timely response
Contact customers via phone or email to provide information, advice, and assistance regarding water service
Process irrigation water orders, requests for domestic water and sanitation, and unscheduled water orders
Handle calls regarding breaks, malfunctions, temporary turn-offs, and changes in water orders
Maintain and research fiscal, service, and other records related to utility services, usage, and billing
Use critical thinking skills to multitask and collaborate effectively with colleagues and stakeholders
Demonstrate a strong work ethic, solid time management skills, and professionalism in all interactions
Implement best practices in customer service and lead by setting a positive example for associates
Receive incoming calls from multiple queues throughout the daily shift and provide appropriate assistance
Notify 811 and input information for utility locates via phone or online system
Create work orders for field crews based on reported issues and service requests
Process requests and respond to issues related to residential and commercial utility services, ensuring accurate and timely resolution
May perform other duties as assigned
Qualification
Required
High school diploma or General Equivalency Diploma (GED)
Minimum of 2 years' experience with Customer service and public contact involving the use of personal computers
Valid State of Georgia driver's license
General knowledge and principles of human relations
Experience using computer office applications and equipment and following office procedures
Background in written English and business math
Communicates effectively with utility customers in person and over the telephone
Understands relevant procedures and uses good judgment interpreting and applying correct principles in a variety of circumstances
Makes accurate and logical determinations based on data and interpretive guidelines
Maintains accurate records, speaks clearly and concisely, and can converse with customers while accurately entering data
Company
City of Atlanta
City of Atlanta is a website provides information on services and happenings of Atlanta.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dr. Tina Wilson
Deputy Chief Financial Officer
Youlanda Carr, CPA
Deputy CFO
Recent News
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2025-08-23
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