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Stillwater Insurance Group · 4 weeks ago

Claim Call Center Representative - Omaha, NE

Omaha, NE, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Stillwater Insurance Group is a mid-sized national insurance provider offering a variety of insurance products. The Claim Call Center Representative will assist the Claims Department by capturing first notice of loss data, handling incoming calls, and providing resource assistance across the claim department.

Auto InsuranceInsuranceProperty Insurance

Responsibilities

Process clients’ first notice of loss claim reports received through Stillwater’s phone & non-phone reporting options in a timely and accurate manner

Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers

Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently

Provide feedback and recommendations to the team in order to improve the quality of customer care

Follow procedures to ensure adherence to the company’s risk and compliance policies

Qualification

Call center experienceData entry skillsMicrosoft Office proficiencyBilingualSpanish to EnglishAttention to detailProblem-solving skillsCommunication skills