xAI · 2 days ago
IT Systems Technician
Memphis, TN
Full-time
Onsite
Entry Level
1+ years expxAI is on a mission to create AI systems that enhance human understanding of the universe. The IT Systems Technician will support, troubleshoot, and optimize the company's critical IT infrastructure, working closely with the IT Systems/Network Administrator to ensure operational stability and reliability.
Artificial Intelligence (AI)Generative AIInformation TechnologyMachine Learning
Responsibilities
Provide first-line support for hardware, software, and network-related issues, including desktops, laptops, servers, and peripherals, ensuring timely resolution of user requests
Perform routine maintenance tasks such as installing updates, patching systems, and monitoring system performance to ensure operational stability
Install, configure, and troubleshoot IT hardware, including workstations, servers, networking equipment, and other devices, under the guidance of the IT Systems/Network Administrator
Assist with creating, modifying, and deactivating user accounts in systems like Active Directory, ensuring compliance with security policies
Support basic network tasks, such as configuring workstations for network connectivity, troubleshooting connectivity issues, and assisting with network hardware setup (e.g., switches, routers)
Maintain accurate records of IT assets, support tickets, and procedures, contributing to the IT team’s knowledge base
Track and manage IT hardware and software inventory, ensuring equipment is properly maintained and accounted for
Follow security protocols and assist in implementing basic security measures, such as applying patches and monitoring for potential vulnerabilities
Work closely with the IT Systems/Network Administrator and other team members to support IT projects, system upgrades, and infrastructure improvements
Provide basic training and guidance to employees on using IT systems, software, and tools effectively
Qualification
Required
Familiarity with Windows, macOS, and Linux operating systems, including basic administration and troubleshooting
Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VPN) and ability to troubleshoot connectivity issues
Experience with hardware troubleshooting, including desktops, laptops, servers, and peripherals
Proficiency with common productivity software (e.g., Microsoft Office, Google Workspace)
Experience with ticketing systems (e.g., Jira, ServiceNow) for tracking and resolving IT issues
Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
Excellent verbal and written communication skills to interact with end-users and document technical processes clearly
Ability to work collaboratively under the direction of the IT Systems/Network Administrator and contribute to team goals
Capable of prioritizing tasks and managing time effectively in a fast-paced environment
Ability to lift and move IT equipment (up to 50 lbs) as needed for hardware installations or maintenance
Comfortable working in office environments, data centers, or other technical spaces
Preferred
Associate's degree or higher in Information Technology, Computer Science, or a related field
1-2 years of experience in an IT support or technician role
Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: IT Professional
Experience with virtualization platforms (e.g., VMware, Hyper-V) or cloud services (e.g., AWS, Azure)
Familiarity with scripting languages (e.g., PowerShell, Bash) for basic automation tasks
Company
xAI
XAI is an artificial intelligence startup that develops AI solutions and tools to enhance reasoning and search capabilities.
11-50 employees
H1B Sponsorship
xAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$22.73BKey Investors
Neptune Digital AssetsSpaceXMorgan Stanley
2025-12-11Secondary Market· $0.3M
2025-07-13Corporate Round· $5.32B
2025-07-01Debt Financing· $5B
Leadership Team
Toby Pohlen
Founding Member
Recent News
2026-01-04
2026-01-03
2026-01-03
Company data provided by crunchbase