ServiceNow HR Service Delivery (HRSD) Product Analyst - (Need Locals to Bay Area, CA) jobs in United States
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Saransh Inc · 1 month ago

ServiceNow HR Service Delivery (HRSD) Product Analyst - (Need Locals to Bay Area, CA)

positionSan Jose, CA
timeContract
remoteOnsite
seniorityMid, Senior Level
date4+ years exp

Saransh Inc is seeking a ServiceNow HR Service Delivery (HRSD) Product Analyst to join their team. The role involves hands-on experience with ServiceNow HRSD modules, requirement gathering, and acting as a bridge between business and technology. The candidate will work closely with stakeholders to map current versus target journeys and design service components.

EmploymentInformation TechnologyStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each
Co-author PRDs, epics, and user stories with acceptance criteria
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability

Qualification

ServiceNow experienceHRSD configurationDefect testingServiceNow certificationsJira experienceAnalyst work experienceRequirement gatheringBridging business & tech

Required

ServiceNow experience – must show hands-on exposure, especially HRSD modules
Implementation / hands-on configuration experience – practical work, not just theory
Analyst work experience – requirement gathering, UAT, bridging business & tech
Defect testing / issue resolution – navigating, reproducing, testing defects
Certifications – relevant ServiceNow or HRSD certifications highlighted
Understand ServiceNow configuration, HRSD modules, and defect testing/resolution
Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements
Work with both stakeholders and engineering teams, acting as a bridge between business and technology
Hands-on experience in HRSD configurations (must)
Functional: 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
Strong HRSD architecture knowledge and hands-on experience
Ability to write precise requirements, epics, stories, and acceptance criteria
Experience using Jira
ServiceNow System Admin certification (must)

Company

Saransh Inc

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We provide recruitment, consulting and IT services for our clients, which focus on maximizing their revenue generation, enhancing business productivity and improving cost management.
dateFounded in 2008
location
Plainsboro, New Jersey, USA
people-size51-200 employees
web-link
https://saranshinc.com

H1B Sponsorship

Saransh Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (51)
2023 (45)
2022 (30)
2021 (22)
2020 (39)

Funding

Current Stage
Growth Stage

Leadership Team

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Sridhar Chimaladinne
FOUNDER & CEO
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Company data provided by crunchbase