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Backyard Discovery · 4 weeks ago

Customer Service Representative - Logistics

Overland Park, KS

Full-time

Hybrid

Entry Level

1+ years exp

Backyard Discovery is a category leader redefining outdoor living, and they are seeking a Customer Service Representative to manage inbound inquiries related to logistics. The role focuses on ensuring timely resolutions to customer inquiries while maintaining high standards of professionalism.

Consumer GoodsManufacturingReal Estate

Responsibilities

Respond promptly and courteously to inbound customer calls regarding order delivery and assembly services

Act as a customer advocate by actively listening, identifying needs, and providing clear, accurate information

Research and resolve customer inquiries efficiently by coordinating with internal departments and external partners as necessary

Maintain comprehensive and accurate documentation of all customer interactions and resolutions in the designated systems

Uphold company standards for customer satisfaction by demonstrating empathy, professionalism, and problem-solving skills

Adhere to established policies, procedures, and performance metrics to ensure service excellence

Qualification

Customer service experienceCRM tools proficiencyLogistics experienceVerbal communicationOrganizational skillsTime-management skillsProblem-solving skills