Macy's · 1 month ago
Marketplace Item Experience Specialist
151 West 34th Street, New York, NY, 10001, US
Full-time
Onsite
Entry Level
$66K/yr - $109K/yr
2+ years expMacy's is a storied company that has been part of America's culture for over 160 years. The Marketplace Item Experience Specialist role supports item onboarding and catalog quality, focusing on organization and cross-functional coordination to ensure items meet content standards and move efficiently through the onboarding pipeline.
Consumer GoodsFashionRetail
Responsibilities
Support the Senior Manager, Marketplace Item Experience in re-imagining, scaling, and optimizing the marketplace item workflow
Assist an offshore team dedicated to item setup and support
Monitor daily and weekly seller item submissions to ensure accuracy and completeness
Track item onboarding progress, flag potential delays, and support execution of seasonal assortment launches and prioritization lists
Review seller submissions for common errors, prepare lists of items needing updates or follow-up, and identify recurring issues to inform process improvements or training enhancements
Maintain logs, trackers, and documentation related to item setup progress and quality
Monitor item onboarding KPIs to ensure efficient throughput and a positive seller experience
Develop deep knowledge of Macy’s brand guidelines to ensure marketplace listings align with site merchandising standards
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
2+ years of relevant work experience in retail, e-commerce and/or marketplaces
Understanding of online marketplace platforms; passion for digital commerce; experience growing an online marketplace is a plus
Strong analytical thinking with the ability to manage multiple projects, prioritize tasks, and track progress efficiently
Ensures item submissions meet content standards and maintains high catalog quality
Works effectively with offshore teams, internal stakeholders, and other departments to achieve business goals
Excellent written and verbal communication; able to convey technical information clearly to all levels of the organization
Focused on providing a positive seller and buyer experience through accurate and efficient item onboarding
Identifies recurring issues, suggests process updates, and contributes to operational enhancements
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); experience with Mirakl or similar marketplace platforms is a plus
Takes responsibility for product/project outcomes, drives execution, and supports the growth of an emerging business
Maintains security and confidentiality of sensitive company information
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
Occasionally required to move about the workplace and reach with hands and arms
Requires close vision
Able to work a flexible schedule based on department and company needs
Benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP of media network
Recent News
2026-01-23
2026-01-17
2026-01-17
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