Chesapeake Utilities Corporation · 3 days ago
Intern – Customer Operations CX Excellence & Support
Florida, United States
Internship
Hybrid
Intern
Start in 2026 SummerChesapeake Utilities Corporation is dedicated to delivering energy that drives progress. As a Summer Intern in the Customer Experience Excellence & Support group, you will gain hands-on exposure to initiatives that enhance customer experience and operational efficiency.
EnergyRenewable Energy
Responsibilities
Support performance reviews by analyzing customer interactions and identifying improvement opportunities
Collect and synthesize customer feedback to help drive service enhancements
Assist in creating and updating standard operating procedures and workflow documentation
Contribute to scheduling and resource planning activities to optimize service delivery
Help develop training materials and support onboarding initiatives for frontline teams
Provide general assistance across projects related to customer experience, reporting, and operational improvements
Qualification
Required
Strong analytical and organizational skills
Excellent written and verbal communication abilities
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to work independently and collaboratively in a fast-paced environment
Preferred
Currently enrolled in a Bachelor's program (Business, Operations Management, Communications, or related field preferred)
Familiarity with data visualization and analytics solutions, such as Power BI
Benefits
Practical experience in customer operations and utility services.
Exposure to customer experience strategies.
Opportunity to contribute to meaningful projects that impact customer satisfaction and operational performance/excellence.
Networking opportunities with leaders and professionals across multiple departments.
Fantastic opportunities for career growth.
Cooperative, supportive and empowered team atmosphere.
Company
Chesapeake Utilities Corporation
Chesapeake Utilities Corporation is a diversified energy delivery company, listed on the New York Stock Exchange (NYSE: CPK).
Founded in 1859
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$439.6MKey Investors
Bank of America
2024-11-22Post Ipo Equity· $100M
2023-11-09Post Ipo Equity· $330M
2021-10-19Post Ipo Debt· $9.6M
Leadership Team
Jeffrey Householder
President and Chief Executive Officer
M
Michael Galtman
Senior Vice President and Chief Accounting Officer
Recent News
2025-11-08
2025-11-07
Company data provided by crunchbase