NEOGOV · 4 weeks ago
Information Systems Desktop Support Technician
Milton, FL
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $55K/yrNEOGOV is seeking an Information Systems Desktop Support Technician to provide technical support for desktop computers and related technology. The role involves assisting staff with installation and configuration, troubleshooting issues, and maintaining hardware and software inventories.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Train and engage in an apprenticeship with senior IT Administrators
Assist staff with the installation, configuration, and ongoing usability of desktop computers and peripheral equipment
Work with vendor support contacts to resolve technical problems
Work with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients
Operate within Microsoft OS, Linux, macOS and iOS platforms in a multi-layered client server environment
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
Assists in maintaining LAN wiring plant, records thereof and as appropriate, telephone systems cable
Assist in maintaining hardware and software inventories
Transport computer hardware between District Offices and storage warehouses
Provision, deploy and maintain agency mobile devices (cell phones, tablets, etc.)
Assists other department personnel with general requests for service and help, i.e. Field questions and problems related MS Office suite of products and other desktop applications
Continuously, increase knowledge of production system programs and computer equipment used by the Sheriff's Office
Perform on-call rotations as scheduled with support from System Administrators as needed
Be alert to conditions or situations which inhibit efficient operation of the Sheriff's Office or the Information Systems Section and make recommendations for solutions
Performs related duties as required
Qualification
Required
Strong aptitude for advanced learning in the field of Information Technologies
Understanding of the relationship between processes and policies
Experience working cohesively in a team-oriented and collaborative environment
Ability to maintain periodic rotational duty of 24x7 on-call availability
Occasional after-hours and weekend work
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
Lifting and transporting of moderately heavy objects, such as computers, printers, battery backups and other peripherals
Must successfully pass CVSA, drug screening, physical exam, and background investigation
Willingness to work rotating shifts, weekends, and holidays when required
Preferred
CompTIA certifications
Associates Degree or related discipline
Graduation from high school or GED
Benefits
Health Coverage with Blue Cross Blue Shield (3 plans) – cost listed is per month:
Optional Flexible Spending Plan (pre-tax)
Dental Coverage – Blue Cross (Florida Combined Life)
Vision Coverage – Humana Vision
Employee Assistance Program – no cost to employee or family members
$25,000 Unum Life and AD&D Insurance Policy provided free to employees
Florida Retirement System Pension Plan – 3% cost to employee; 8 years vested
Florida Retirement System Investment Plan – 3% cost to employee; 1 year vested
Deferred Compensation Plan through Nationwide – 15% employer match of contributions at the end of the calendar year
Emergency Leave Pool
FREE! Hepatitis B Inoculation
$25 Annual Wellness Benefit for obtaining annual physical with physician
FREE! Teladoc Appointments
Additional Life and AD&D Insurance (employee, spouse, child) available through: Unum (paid by employee)
Additional Services from Legal Shield (paid by employee)
Additional policies from Unum – accident, critical illness, hospitalization, STD, LTD, etc. (paid by employee)
Tuition reimbursement
Free gym facilities on-site
No state of Florida income tax
11 paid holidays per year, 2.5x salary paid for all hours worked on a holiday, 8 hours paid for holidays not worked
4 hours Annual Leave earned per pay period (increases after 4 years of employment)
4 hours Sick Leave earned per pay period
Compensatory Leave Bank (Sworn Law Enforcement and Sworn Detention)
Paid training opportunities
Paid overtime
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase