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PayTech · 1 day ago

Dayforce Manager of Partner Delivery Services

United States

Full-time

Onsite

Senior Level

5+ years exp

PayTech is a company focused on optimizing payroll and human resources operations through strategic leadership. The Dayforce Manager of Partner Delivery Services will lead multi-project programs, enhance customer experience, and support sales efforts by leveraging expertise in Human Capital Management (HCM) products and services.

ConsultingHuman Resources

Hiring Manager

Gregg Fairweather, CIR.

Responsibilities

Lead the recruitment, development, and empowerment of a high-performing team of HCM Consultants

Establish key relationships within PayTech partner organizations; focus on key Partner initiatives, alignment with PayTech strategy, and compliance to partner standards and metrics; support business development opportunities, delivery assurance reviews, and quarterly business meetings

Partner with PayTech Sales and Solutions Engineers to identify strategic opportunities, refine project scopes, confirm client requirements, and manage change orders effectively

Cultivate a culture of critical thinking and conflict resolution. Lead by example to build and maintain trusted relationships with clients and internal teams, ensuring a collaborative and innovative environment

Provide strategic direction across program and multi-project lifecycles. Ensure successful client experiences by overseeing project execution, managing stakeholder expectations, and driving client satisfaction

Identify and manage ‘Prestige’ client accounts to enhance lifetime value. Continuously gauge client and partner sentiment, maintain status awareness, close feedback loops, and identify new business opportunities and referrals

Work closely with other departments to craft and execute strategies aimed at improving customer satisfaction, optimizing service efficiency, and achieving broader business objectives

Champion the adoption of corporate goals, productivity targets, and revenue objectives. Utilize data analytics and business acumen to drive efficiencies and support strategic decision-making

Conduct regular analyses to recommend solutions for operational improvement. Develop comprehensive business plans, prepare strategic reports, and track key performance indicators (KPIs)

Ensure effective data hygiene related to project schedules, productivity targets, and financial margins. Enforce compliance with corporate tools and processes to meet Pay Tech targets

Be prepared to work beyond standard hours and travel as necessary to fulfill job responsibilities

Undertake other duties assigned to support the organization's broader objectives

Qualification

HCM expertiseProject managementLeadership skillsData analyticsCustomer relationship managementMS Office proficiencyCommunication skillsAssertivenessComposureCuriosity & Continuous LearningCreativity & InnovationProactive naturePMP certificationSalesforceSmartsheetCertiniaCLMAdaptabilityInitiativeInterpersonal skillsAttention to detail

Required

At least five years in an HCM consultative leadership role, focusing on partner and client relations, and business development

Functional understanding of project management methodology

Demonstrated understanding of varied customer industries, business goals, technology needs, and experience with multiple HCM platforms

Ability to execute discipline across processes, understand business impacts, and recommend sound solutions

Demonstrated ability to support the development and growth of services practice, including resource forecasting, budgeting, and strategic staffing

Demonstrates reliability and credibility, inspiring confidence among peers

Employs a growth mindset, consistently pursuing incremental skills and alternate approaches

Remains calm under pressure, demonstrates exceptional emotional intelligence, and embraces challenging opportunities

Leads in adaptability, with the ability to adjust strategies when needed

Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with employees, partners, clients, and peers

Proactive nature, excellent organizational skills, and attention to detail

Must have a creative mindset, comfortable driving out-of-the-box or innovative solutions; a 'change agent' that directs us and our clients to new opportunities and perspectives

Proficiency in MS Office products

Expert functional knowledge of multiple payroll-related systems and their architectures