Xurrent · 10 hours ago
Project Manager, Services
Austin, TX
Full-time
Hybrid
Mid Level
3+ years expXurrent is an AI-driven Operations Management platform that helps modern enterprises manage their service delivery. The Project Manager will coordinate customer implementations, manage relationships, and ensure projects are completed on time and within budget.
Asset ManagementCloud ManagementCustomer ServiceEnterprise SoftwareIT ManagementKnowledge ManagementOutsourcingRisk ManagementService IndustrySoftware
Responsibilities
Oversee all North American implementations for direct customers within the partner ecosystem
Foster positive relationships with customers, partners, and internal stakeholders
Ensure implementations are appropriately staffed to hold to agreed scope, timeline and budget per the SOW
Provide outstanding communication and customer service to customers throughout implementations
Continually evaluate the progress of ongoing projects to ensure cost and time projections align with initial project outcomes; escalate if necessary and identify opportunities for executive engagement
Communicate client project responsibilities and how they affect project schedule and budget
Provide project management expertise, support, and facilitation to project team resources
Provide clear communication and updates on the project to the team, client, and management
Identify and manage project risks, and communicate / escalate these appropriately
Manage and lead assigned resources to completion of project including post project review
Ability to plan and prioritize to achieve a defined objective
Assist in any other special projects as assigned by manager
Maintain all relevant Xurrent product certifications
Qualification
Required
3-5 years of relevant experience in project management or a related field
Proven track record of successfully managing complex projects from initiation to closure, meeting project objectives, scope, budget, and schedule
Experience leading cross-functional project teams and collaborating with stakeholders at various levels
Potential travel requirements for Enterprise customer engagements
Strong written and verbal communication skills in English; additional European languages a plus
Preferred
Bachelor's degree in Communications, Business, IT, Engineering, or a related field preferred
Project Management certifications (PMP, PRINCE2, CAPM, LSSGB) preferred
ITIL certification a plus; will be required during first six months of employment
Company
Xurrent
Xurrent offers IT service management and enterprise service managements, expertise for the service management software platform .
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.01MKey Investors
PSG EquityStorm VenturesAlchemist Accelerator
2023-05-25Private Equity
2021-05-25Series Unknown· $2.3M
2018-02-21Seed· $1.65M
Leadership Team
Martijn Adams
VP Global Channel & General Manager EMEA
Mathijs Sterk
Chief Software Architect
Recent News
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