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Bitesize · 1 month ago

Technical Support Specialist (Data & CRM Operations)

United States

Full-time

Remote

Entry Level

$60K/yr - $75K/yr

1+ years exp

Bitesize is a fast-growing startup helping car dealerships improve the car-buying experience through personalized, AI-enhanced text-message conversations. They are seeking a Technical Support Specialist to deliver fast, accurate, and thoughtful technical support to customers and internal teams, focusing on technical execution and data accuracy.

AutomotiveDigital MarketingMobilePredictive AnalyticsSales AutomationSMS

Hiring Manager

Jess Lee

Responsibilities

Deliver responsive, high-quality technical support to customers and internal teams via chat and email

Troubleshoot and resolve routine technical issues, including access issues, data discrepancies, and campaign setup questions

Partner with the Data Operations Manager to build, configure, and launch customer campaigns across CRM and internal tools

Identify and resolve data-related challenges while maintaining high standards for accuracy and consistency

Support customer onboarding by helping organize, interpret, and prepare customer data for successful implementation

Build and maintain scalable help desk documentation to reduce friction and enable self-service

Collaborate closely with Customer Success, Sales, and Operations to ensure a smooth customer experience across the lifecycle

Qualification

Technical support experienceGoogle Sheets / ExcelStructured data experienceAutomotive CRM experienceTroubleshooting skillsWritten communicationCollaboration skillsDetail-orientedSelf-motivated