Southern California Edison (SCE) · 2 weeks ago
Senior Manager, Digital Labor Customer Service
Irwindale, CA
Full-time
Hybrid
Senior Level
$178K/yr - $267K/yr
5+ years expSouthern California Edison (SCE) is committed to innovation and sustainability in the energy sector. The Senior Manager, Digital Labor Customer Service will lead digital labor initiatives, oversee automation projects, and manage vendor relationships to drive operational excellence and foster a culture of innovation within the team.
Communications InfrastructureElectrical DistributionEnergySustainability
Responsibilities
Develops long-term vision and strategic roadmap for the project management competency
Cultivates relationships with business partners and vendors to achieve operational excellence
Drive adoption of innovative project management methodologies and approaches
Directs project portfolio planning and ongoing optimization of resources to advance key initiatives
Develops and maintains a productive working relationship with project sponsors, vendors and key clients
Manages the integration of vendor tasks and tracks and reviews vendor deliverables
Manages related workforce planning, budget analysis, and budget forecasts; Develops and manages department expense budget, regularly monitors expenses against forecast, providing explanation or justification for budget items and variances
Manages projects and monitors progress in an ordered, accurate way and provides accurate and timely information; Drives regular project reviews, monitoring the progress and results of all ongoing projects and acts upon action points to achieve Key Performance Indicators (KPIs)
Develops, monitors, and updates the project cash flow and financial forecasts; Manages project portfolio delivery and ensures the quality of delivery across a range of enterprise programs specified by function
Builds business cases and project justifications for stakeholders; Drives SCE's project planning and scenario development, aligning project assumptions with operational plans, project timelines, budgets and related resources allocations
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity
Qualification
Required
Five or more years of experience supervising a team of direct reports and/or project management
Experience developing long-term vision and strategic roadmaps of projects
Experience in project portfolio planning and ongoing optimization of resources
Preferred
Hands-on experience with UIPath or other leading RPA platforms (Automation Anywhere, Microsoft Power Automate, and/or SS&C Blue Prism)
Experience leading large-scale automation projects with cross-functional teams and external partners
Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
Excellent oral and written communication skills, including the ability to present complex concepts to diverse audiences
Experience building and leading diverse, high-performing teams
Company
Southern California Edison (SCE)
As one of the nation’s largest electric utilities, we’re bringing more clean and renewable sources of energy to Southern California.
10001+ employees
H1B Sponsorship
Southern California Edison (SCE) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (3)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$2B2025-01-09Debt Financing· $1.5B
2024-09-03Debt Financing· $500M
Leadership Team
Michael Backstrom
Senior Vice President, Regulatory Affairs
Lizeth Ruvalcaba
Senior Manager Human Resources Operations
Recent News
bloomberglaw.com
2026-01-08
San Gabriel Valley Tribune
2026-01-07
2026-01-07
Company data provided by crunchbase