Vori Health · 8 hours ago
Director IT Operations
United States
Full-time
Remote
Director/Executive
10+ years expVori Health is an award-winning, nationwide, virtual-first musculoskeletal medical practice focused on evidence-based care. The Director of IT Operations will lead and scale technology operations to support integrated MSK care, overseeing cloud environments, IT service desk, and compliance initiatives.
Health CareMedicalPersonal Health
Responsibilities
Lead day-to-day IT operations across cloud infrastructure, IT service desk, and end-user technology
Establish operational processes, service-level expectations, and performance metrics to ensure reliable, responsive support
Develop and maintain documentation, runbooks, and IT policies to support operational consistency and scalability
Oversee IT asset management, including procurement, inventory tracking, and lifecycle planning
Manage Vori Health’s cloud-based environments ( AWS, Azure) in partnership with engineering and security teams
Ensure cloud performance, reliability, availability, and cost optimization
Oversee configuration management, access controls, and cloud resource provisioning
Support disaster recovery/business continuity planning and periodic testing
Lead the IT service desk team to deliver world-class support for internal employees and clinicians
Oversee laptop provisioning, onboarding/offboarding workflows, device deployment, hardware troubleshooting, and end-user training
Continuously improve help desk processes, request routing, ticket volume analysis, and automation opportunities
Ensure timely resolution of incidents and root-cause analysis for recurring issues
Work closely with the CISO to support Vori Health’s security certification and compliance initiatives, including HIPAA and HITRUST readiness and maintenance
Participate in risk assessments, vulnerability remediation, policy updates, and security awareness efforts
Collect and prepare evidence for internal and external audits, including SOC 2 (if applicable), HIPAA audits, and HITRUST assessments
Ensure IT operational controls are implemented, monitored, and documented
Manage IT vendors, SaaS platforms, MSP partners, and hardware providers to ensure strong service delivery and contract performance
Evaluate new tools and technologies that enhance IT operations, security, and employee productivity
Oversee licensing management, renewals, and cost optimization across IT services
Build, mentor, and lead a high-performing IT operations team
Collaborate cross-functionally with Engineering, Product, Clinical Operations, People Ops, and Security teams
Communicate operational status, risks, and initiatives to leadership in a clear and actionable manner
Champion a culture of reliability, security, continuous improvement, and exceptional internal customer service
Leading team of support Specialist and cloud engineers, Dev Ops engineers
Perform other projects and duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field—or equivalent experience
10+ years of progressive IT operations experience, including managing cloud environments and IT support functions along with 5 years of leadership experience
Strong experience with IT service desk leadership, device provisioning (Mac/Windows), and SaaS administration
Experience supporting healthcare privacy and security frameworks (HIPAA required; HITRUST strongly preferred)
Proven experience gathering and preparing documentation for security and compliance audits
Strong knowledge of identity & access management, endpoint management (e.g., Jamf, Intune), and security best practices
Excellent communication, stakeholder engagement, and project leadership skills
Preferred
Experience in a digital health or telehealth environment
Familiarity with HITRUST CSF certification processes
Certifications such as ITIL, CISSP, CISM, CompTIA Security+, or HCISPP
Experience with scripting/automation for IT operations (e.g., PowerShell, Bash, Python)
Benefits
Competitive Salary: We offer competitive pay based on experience, skillset and the value you bring to the team.
Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company.
Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance.
Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education.
Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.
Company
Vori Health
Vori Health offers a nationwide, all-inclusive medical practice that is uniquely positioned to address back, neck, and other joint issues.
51-200 employees
H1B Sponsorship
Vori Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$109.25MKey Investors
New Enterprise Associates
2025-03-11Series B· $53M
2021-07-07Series A· $15.1M
2021-05-07Series A· $37.65M
Leadership Team
Mary O'Connor
Co-Founder and Chief Medical Officer
Cindy Nguyen
Chief Financial Officer
Recent News
2025-08-28
Company data provided by crunchbase