Humana · 3 months ago
Infrastructure Operations Lead – Cloud and AI/GenAI Enablement
United States
Full-time
Remote
Senior Level, Lead/Staff
$142K/yr - $196K/yr
10+ years expHumana Inc. is committed to putting health first and is seeking an Infrastructure Operations Lead to enhance their Cloud and AI capabilities. The role focuses on managing cloud operations while integrating AI technologies to optimize healthcare delivery and improve operational performance.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Lead and provide direction for our Managed Service Provider (MSP)
Lead Managed Service Provider in Operations for Azure, GCP and AWS Cloud environment
Drives moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions around Cloud compliance, metrics/reporting and cost optimization
Provide senior level expertise on decisions and priorities regarding the enterprises overall Cloud Operations strategy, consumption, and optimization opportunities - understand Cost controls and the various cost optimization techniques
Identifies, drives and assists in the implementation of opportunities to standardize Cloud environments
Provides Cloud governance, processes and technical advisory support to business units and projects by working cross-functionally and provides recommendations that support the business needs
Participant as required (Level 2/3 escalation point) for Incident Management
Participate and develop client relationships within Operations, Business partners, Managed Service Providers and Cloud Providers
Work with cross-functional teams to support the engineering and implementation of new Cloud applications or solutions and define the related risks and onboard new capabilities
Ability to communicate at all levels within an organization and influence strategic direction
Ability to work with minimal supervision, making decisions based upon priorities, schedules and understanding business initiatives
This leader will explore and prototype AI-driven solutions to automate incident response, predict system failures, summarize complex telemetry data, and develop intelligent copilots to support Operations teams
Lead research and evaluation of cutting-edge AI and GenAI tools applicable to Infrastructure Operations (e.g., LLMs, vector databases, predictive analytics)
Design and prototype AI-driven systems for automated incident detection, anomaly classification, infrastructure forecasting/resiliency – leading to lower MttR and manual overhead in mission-critical environments
Develop and lead the strategic roadmap for AI adoption in Infrastructure Operations
Collaborate with Infrastructure and Cloud Operations teams to pilot and integrate AI/GenAI features into critical workflows
Modernize observability and alerting using AI/ML models for proactive monitoring and self-healing actions
Lead R&D of GenAI solutions for predictive alerting, incident triage and infrastructure automation
Build AI copilots and natural language tools for infrastructure operations teams
Integrate LLMs into observability platforms for real-time RCA and log summarization
Pilot and productionize GenAI-based assistants, bots, and copilots to support ticket triage, knowledge management and resolution workflows
Identify automation opportunities and implement AI-enhanced runbooks, workflows and self-healing mechanisms
Contribute to a strategic roadmap for GenAI maturity within Infrastructure & Operations, including tools, governance and organizational readiness
Partner with internal data science and clinical innovation teams to create proofs of concept, build ML/GenAI pipelines, and integrate with existing toolchains (e.g., ServiceNow, Splunk, Terraform)
Autonomous log summarization, RCA generation and playbook suggestions
Natural language interfaces for querying system health or telemetry
Act as a GenAI ambassador, helping Infrastructure Operations teams upskill in AI-augmented technologies and use cases
Qualification
Required
Bachelor's in Computer Science, Artificial Intelligence, Healthcare Informatics, or a related field
10+ years in infrastructure operations or engineering, with at least 3+ years of hands-on involvement in AI/ML or GenAI R&D
Deep understanding of large language models (LLMs), vector databases, retrieval-augmented generation (RAG), and model orchestration (e.g., LangChain, Haystack)
Experience integrating AI/GenAI capabilities with infrastructure automation tools (Terraform, Ansible, Python, Bash)
Familiarity with healthcare systems and compliance frameworks (HIPAA, HITRUST)
Proficiency with observability and telemetry platforms (e.g., Splunk, DynaTrace, SolarWinds) and AI-driven monitoring
Strong problem-solving and experimentation mindset, with the ability to move from concept to pilot rapidly
Experience with Continuous Integration and Deployment Pipelines, i.e. Azure DevOps, Jenkins, Git, Git Hub
Has hands on scripting experience using one of the following: Terraform, Cloud Formation, PowerShell, Azure CLI, Python, JSON, Perl or Bash
Preferred
Master's degree
Azure, AWS, GCP, ITIL and/or SRE certifications
Experience with GenAI platforms (e.g., Azure OpenAI, Google Vertex AI)
Experience deploying or evaluating open-source LLMs or fine-tuning models for infrastructure use cases
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Many other opportunities
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-16
2026-01-16
2026-01-14
Company data provided by crunchbase