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University of Colorado Medicine · 3 weeks ago

Bilingual Healthcare Customer Service Representative

United States

Full-time

Remote

Entry, Mid Level

$22/hr - $24/hr

2+ years exp

University of Colorado Medicine is the region’s largest multi-specialty physician group practice, delivering business operations and administrative services to support patient care. They are seeking a Bilingual Healthcare Customer Service Representative to enhance the patient experience by addressing inquiries and resolving issues in a call center environment.

EducationHealth CareHospitalMedicalWellness

Hiring Manager

Whitnee Scannell

Responsibilities

Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment

Interact directly via phone with patients, affiliate partners, payers, and healthcare providers

Collect payments and/or provide guidance on payment options for outstanding balances

Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate

Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities

Utilize analytical thinking for account research and reconciliation

Manage all interactions in a positive, caring manner

Perform specialized tasks as assigned by the manager and/or supervisor

Qualification

Healthcare experienceBilingual (English/Spanish)Medical billingInsurance billingAnalytical thinkingProfessional maturitySound judgementInterpersonal skillsCommunication skills