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Workers Credit Union · 1 month ago

Senior Mortgage Processor

Littleton, MA

Full-time

Hybrid

Mid, Senior Level

$26.98/hr - $33.72/hr

4+ years exp

Workers Credit Union is a top-performing credit union in Massachusetts dedicated to improving the daily lives of its members. They are seeking a Senior Mortgage Processor who will be responsible for ensuring accurate and efficient processing of mortgage and home equity loan applications while maintaining compliance with relevant policies and regulations.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Prepare and review initial disclosure packages, including Loan Estimates, ensuring accurate loan setup and compliance with loan program guidelines

Deliver disclosure packages to members via eSign or mail, based on their communication preferences

Order and track required third-party reports such as appraisals, title, flood certifications, tax transcripts, and employment verifications

Review borrower documentation for completeness and alignment with AUS findings; request and collect any outstanding items

Process home equity applications from approval to closing, including communication with members, delivering required documents, and clearing pre-closing conditions

Monitor and review title and property condition reports, escalating any issues to underwriting as needed

Ensure timely submission of loan files to underwriting; update the LOS with verified information and clear conditions as received

Manage government loan files, including coordination with lenders, tracking conditions, and providing updates to borrowers, MLOs, and agents

Track key milestones such as underwriting timelines, financing contingencies, closing dates, and rate lock expirations; communicate proactively with MLOs

Prepare and issue revised Loan Estimates in compliance with TRID for any changes in circumstance

Communicate approvals to all relevant parties and conduct pre-funding audits, including verbal employment verifications

Support the closing process and ensure confidentiality of all borrowers and loan information

Uphold the Workers Credit Union “Workers Way” culture through daily interactions and behaviors

Perform other duties as assigned to support departmental and organizational goals

Serve as a subject matter expert and resource for junior processors, providing guidance on complex loan scenarios, regulatory compliance, and internal procedures

Support the training and onboarding of new team members and temporary staff in collaboration with processing leadership

Take ownership of high-volume or high-complexity pipelines, including jumbo loans, construction loans, and government-backed programs

Lead or participate in departmental initiatives aimed at improving processing efficiency, compliance, and member experience

Support the implementation of policy updates, system enhancements, and procedural changes in coordination with mortgage processing leadership

May be asked to provide coverage in other WCU branches or departments

Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses

Participates in department and/or organizational projects as directed

Performs other tasks or functions as required, requested, necessary or prudent

Maintains confidentiality of all member and credit union information and data

Regularly demonstrates behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program

Qualification

Loan Origination SystemsRegulatory GuidelinesMortgage ProcessingAttention to DetailEffective CommunicationCustomer FocusedCollaborationAdaptabilityLeadership

Required

High School Diploma or Equivalent Required

2-4 years of experience managing both first mortgage and home equity loan files from initial disclosure through closing

Skilled in reviewing and validating borrower documentation, ordering third-party reports, reviewing underwriting conditions, and ensuring compliance with TRID and investor guidelines

Proficient in using loan origination systems (LOS), coordinating with internal teams and external partners, and maintaining clear communication with borrowers to ensure timely and accurate closings

Known for attention to detail, efficiency in pipeline management, and delivering exceptional service while upholding confidentiality and organizational values

Preferred

4-7 years of experience

Demonstrated ability to handle complex loan scenarios, including jumbo, construction, and government-backed loans

Experienced in mentoring junior processors, resolving escalated issues, and serving as a subject matter expert within the team

Proven track record of leading process improvements, maintaining high pipeline efficiency, and delivering exceptional service

Recognized for attention to detail, leadership, and commitment to confidentiality and organizational values

Benefits

Comprehensive medical, dental and vision plans

Basic life and AD&D insurance, short-term disability and long-term disability

15+ days of paid time off (PTO) per year

Up to 16 hours of volunteer time off (VTO) per year

11+ paid holidays

401(k) that includes a Safe Harbor Match of up to 4%.

Tuition Reimbursement Program

Mental health resources including an Employee Assistance Program (EAP)

Individualized learning and development programs

Company

Workers Credit Union

Workers Credit Union provides banking and financial services.

Founded in 1914

Littleton, Massachusetts, USA

201-500 employees

https://www.wcu.com/

H1B Sponsorship

Workers Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)